Towbars Australia Reviews

Name: Towbars Australia
Address: 84, Lear Jet Drive, 84, Lear Jet Drive, Caboolture
Rating: 4.61

4.6 Rating 403 Reviews

91 %

of reviewers recommend Towbars Australia

4.6

Based on 403 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

5495 2128

Email:

sales@towbarsaustralia.com.au

Location:

84, Lear Jet Drive,
84, Lear Jet Drive
Caboolture
4510

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Send out your review form still waiting on the towbar Taking forever to come to Perth”

Helpful Report

(Caboolture, 4510) - Posted 5 months ago

Hi Greg, I know we spoke on the phone yesterday. Our apologies again for the delay. Towbars Australia

Posted 5 months ago

“I purchased a standard towbar for my 2024 Mitsubishi ASX. The towbar was difficult to fit as the slots in the side plates fouled the cross member flange joints needing to be cut back, the bolt holes while being oversize, are tight to fit bolts. One hole had to be elongated to get the bolt in. The right angle brackets that attach to the lower bumper bar are at least 10mm out of alignment requiring new holes to be drilled. The jig to manufacture this towbar needs to be reset.”

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(Caboolture, 4510) - Posted 7 months ago

“Since it has not yet arrived it is impossible to understand such a comedy of error. Absolute incompetence from online payment, order mix up at dispatch and still no delivery.”

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(Caboolture, 4510) - Posted 7 months ago

“Turned up promptly, but is poorly made , not welded together straight, hence towball does not sit centred on vehicle”

Helpful Report

(Caboolture, 4510) - Posted 8 months ago

Hi Brad, Thank you for your feedback. We're sorry to hear that you're experiencing issues with the towbar alignment. We understand how important it is for everything to fit correctly. Our team has already reached out to you to help rectify this. Your satisfaction is important to us, and we appreciate you bringing this to our attention. Towbars Australia

Posted 8 months ago

“wrong hole cant install”

Helpful Report

Posted 1 year ago

Hi Minh, We're truly sorry to hear about your installation experience. Our team understands how frustrating it can be when things don't go smoothly. Could you please reach out to our support team at 1300 869 227 so we can assist you further? We're committed to ensuring that every customer has a positive experience with our products. Thank you for bringing this to our attention. Towbars Australia

Posted 1 year ago

“Considering that it did not fit my car as the mounting holes where off with like 5mm I am absolutely not happy. A half an hour job turned into a painstakingly long effort to fit the towbar.”

Helpful Report

Posted 1 year ago

Dear Gabor, Thank you so much for taking the time to share your feedback. We sincerely appreciate your valuable input and we apologize for the inconvenience caused by the mounting holes not aligning properly with your car, resulting in a frustrating installation process. Such occurrences are unfortunate but can happen occasionally. Rest assured, we will promptly inform the manufacturer about this issue. Towbars Australia

Posted 1 year ago

“I bought a 4.5t towbar for an f250 it arived hacked and scratched up (not due to transport as the scratches were under the intact packaging )i tryed to contact them but no reply Never again”

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Posted 1 year ago

“Unable to comment as I haven’t received yet and although Bigpost has been contacted I haven’t received any communication back”

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Posted 1 year ago

Dear Anne, I'm sorry to hear that you are yet to recieve your freight. It appears 1 of 2 of your cartons are at the depot ready for collection but 1 is missing at the moment. I will follow this up and continue to keep in touch with any further details as they come through. You can collect the item that is there. If you have any further questions please reach out. Towbars Australia

Posted 1 year ago

“Gents, Not only was the towbar packed poorly and the tong was missing on delivery, as it smashed its way out of the box it made several scratches and dints on the new bar on its way out. Secondly actual towbar you made did not fit the car, it made contact with the fuel tank guard and could not be bolted to the chassis. Apparently "quote" this is a common problem when ordering online. Given it happened two days before Xmas I was forced to pay another contractor to make the necessary adjustments for correct fitment and use. A 50% refund needs to be paid to compensate the out of pocket extra expence, I have already provided photos. John 0412300545”

Helpful Report

Posted 1 year ago

Dear John,Thank you for taking the time to share your feedback with us regarding your recent experience with Towbars Australia. We sincerely appreciate your honest review and apologize for the issues you encountered. We are truly sorry to hear that the towbar was packed poorly and that the tongue was missing upon delivery. This does not meet our usual standard of quality, and we understand how frustrating and disappointing it must have been for you. Furthermore, we apologize for the inconvenience caused by the towbar not fitting the car. We understand that this forced you to seek assistance from another contractor right before Christmas, incurring additional expenses. To make things right, we would like to offer our sincerest apologies and a 50% refund to compensate for the out-of-pocket expenses you have incurred. Once again, we are truly sorry for the inconvenience caused and assure you that we take your feedback seriously. We value your satisfaction as our customer, and we would like to understand how we can further improve your experience with us. If you have any additional suggestions or comments, please feel free to share them with us. Best regards, Towbars Australia

Posted 1 year ago

“Don’t buy, the wiring harness is garbage and the bar isn’t far off that. Emailed towbars Australia no reply!”

Helpful Report

Posted 1 year ago

Dear Laurie, I will forward this onto the manager and get them to reach out to you as soon as possible. I'm sorry to hear that you didn't receive a response. Towbars Australia

Posted 1 year ago

We do apologise for the inconvenience. I know we have now been intouch and have been able to rectify the problem with the wrong wiring that was sent. Once again we apologise for the mistake.

Posted 1 year ago

“I believed I received the wrong part. I emailed Towbars Australia for clarification & some help, but didn't receive any reply.”

Helpful Report

Posted 1 year ago

Hi John, Sorry to hear that you may have the wrong part. I tried calling this morning but missed you. Please call back on 1300 869 227 and we can help rectify this for you. My guess is there was a Thai and Spanish built model in that era and you may have the wrong one and we can look at getting this changed for you. Many Thanks Towbars Australia

Posted 1 year ago

“Too tight doesn't fit and cabulture is a long way from surfers paradise”

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Posted 1 year ago

Hi Neil, Sorry to hear that it is too tight. I will get someone to reach out to you to see if they can offer any advice on how to install.

Posted 1 year ago

“Still haven't received my towbar so nothing to write about yet..”

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Posted 1 year ago

Thank you so much for taking the time to provide feedback on your experience with Towbars Australia, Kate. We are sorry to hear that you have yet to receive your towbar. I have just looked at the tracking for the item. It was dispatched from our store on 7/11/23 and the tracking advice says it is due for delivery on the 23/11/23. I can see that the item is in the NT and has been since the 17/11/23. This is an extremely long time and we apologize for the delay. We will be sure to take on this infomation and use this for our future freight choices. We apologize again for any inconvenience.

Posted 1 year ago

“Unfortunately the towbar for my 2003 Mazda 323 doesn't fit correctly. The mounting holes are 10 - 18mm out of alignment with the vehicle mounting points. I have just sent an email to TBA about this and am awaiting a reply.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to give us your feedback, Mark. We really appreciate it. We're really sorry to hear that you are having difficulty getting the towbar for your 2003 Mazda 323 to fit correctly - this is obviously not the experience we strive to provide. We haven't revived your email yet but one of our fitting technician will give you a call tomorrow morning to try and resolve the problem.

Posted 1 year ago

“MISSING BOLTS FOR THE SOCKET TO BRAKCET. SOCKET AND CABLE ARE NOT WIRED IN”

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Posted 1 year ago

“Notified that I had ordered incorrectly. No problem. Bring back and correct one is a little dearer. Travel over 6hrs. Phone then to organise exchange.. . Very rudely informed that tough luck. Will not happen. Disgusting service from 2nd person.”

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Posted 2 years ago

“Not happy, not working on my mercedes cla”

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Posted 2 years ago

Towbars Australia is rated 4.6 based on 403 reviews