"I am very disappointed and unfortunately, I believe that depending on what happens today (03\/19) I will no longer be a customer of another Toyota, because my wife and me bought two new Toyota cars in 2019, although we had other details during the periodic reviews, as in the case of her Rav-4 that required a review of the air conditioning, after that day the car has water ingress in the two front corners, soaking the carpets, and they had the nerve to say that their service had no connection with the water ingress that mysteriously started after their review of the AC. Now in the case of the Corolla, it is being very sad and revolting at the same time, because a light came on on the dashboard asking to go to the Dealer due to some anomaly in the system, this already happened approximately 02 years or more ago. So I went to Ira Toyota, where all the inspections have always been done. When the car was there, they checked it at the same time I was there. They didn't generate any documents, because according to them, it was just a check via scanner and it had already been fixed, without any further information being given. I thought it was something normal, but it happened again some time later. I told them that I was getting worried because I wanted to know if it was a problem covered by the warranty. They told me that it was, but they would analyze what it was. They did a diagnostic on the exhaust sensors and another one that I didn't know about, and reset the code again. I immediately thought that they had replaced the part. When they told me that they hadn't, I asked why that was worrying me, because if the car were no longer covered by the warranty, I would be at a loss, since the problem has been bothering me for a while and is still under warranty. Ok, they told me that I didn't need to worry, that it would be covered by the warranty. However, about 10 days ago it happened again and they reset the code again with the same allegations, and that if it happened again I was to take it there again, and unfortunately the light came on again. I scheduled an appointment for today (03\/19\/2025), and when I left the car there I was informed that I would be charged for a diagnostic job because the car was not covered by the warranty and that they should charge for it, I informed them everything that is in this text and they continued to want to charge me for the service. In other words, and in addition to the countless setbacks and stresses of simply replacing the defective factory parts according to research on forums specialized in Toyota and Corolla's of this year and model, they are now wanting to fix it and charge for it? Is that right? And the warranty that I had and they didn't resolve it at that time, why? I hope for a quick and definitive solution to this case, taking into account the consumer of this brand and the stresses that have occurred so far. It is important to note that we still have another car, but what about consumers who do not have this condition! It is also important to remember that we will also want a solution for the case of my wife's Rav-4. We will wait for a solution for this case and hope that the problem that has been faced for more than two years will be resolved. Only then will we be able to modify this review. Thank you for your attention."
"Ok, so my background is I worked for a Toyota dealer for 12 years. Up until 2015 the vehicles were solid. Now, they have basically sold out to the lowest bidder using inferior parts. I used to own a 2017 Tacoma, purchased right from my desk at Nissan (yes, I was convinced to switch). I already knew of the transmission issues with the 2016 Tacoma and its busy shifting due to its Otto Cycle set up. I wasnt too concerned about this. Fast forward, I take it in for a low pressure fuel pump recall and they also perform a limited svc campaign due to it being within the vin# range of vehicle with possible leaking 3rd brake light. It reads, if not leaking a repair kit is to be installed w\/o replacing the light. I have read that, over time, the light can leak, even start to degrade. If found leaking, they are to replace the light. Well, mine wasnt leaking so they installed the kit w\/o me knowing it was being done. 2yrs 10 mos later the light has degraded across the top side, allowing water to pour in. I was driving my Nissan at the time to keep miles off of truck. Well, 3 weeks later I decide its needs driven. I open the door and it is full of mold. Now, the campaign is active until April 2025. I called my insurance company and was informed to not drive it and it will be considered a total loss with a certificate of destruction issued, thus, it cannot be driven on the roads ever again. Meanwhile, I had a case open w Toyota trying to get their assistance on this failed campaign fix. I have called over 10 times, each time with the promise someone will look into it and call. I never received one call back. Each time Im told case mgr will call, never did. In fact, the case is still open at this time, nobody has ever called, and my truck now sits in a junk yard. Im FURIOUS !! My last call I told them that this is not the Toyota I worked for and they hesitantly agreed they arent the quality they once were. And yet, the campaign is still ongoing till April and they refused to honor this. So, here I am without a truck I trusted was solid and am left driving my Nissan Rogue Sport (no leaking with this one). The only action I can take now is to inform the world that the Toyota they think is solid may very well be disposable junk within 7 yrs, not the reputation they pride themselves on but they do not care anymore. If this helps one person stay away then I have at least saved them this headache. I will listen to any suggestions on how to make this right."
