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Toyota USA Reviews

1.3 Rating 52 Reviews
6 %
of reviewers recommend Toyota USA
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Toyota USA 1 star review on 4th May 2025
AA
Toyota USA 1 star review on 19th March 2025
MendesdaSilva
Toyota USA 1 star review on 2nd December 2024
Steve Tucker
Toyota USA 2 star review on 4th January 2023
Anonymous
Toyota USA 2 star review on 4th January 2023
Anonymous
Toyota USA 2 star review on 4th January 2023
Anonymous
Toyota USA 2 star review on 4th January 2023
Anonymous
Anonymous
Anonymous  // 01/01/2019
Kam Khanverdi was nothing short of AMAZING! Javier Magana was also a great help. Had lots of fun and they helped me with my first trade in. I was able to get my dream carđŸ”„đŸ”„đŸ”„
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Posted 2 weeks ago
Very poor. Called the service dept. no one answered the phone. Automated answering system never called me back. I called the service dept. and scheduled an appointment for July 1 at 10:40. When I arrived at the dealer they did not have me scheduled. When I scheduled my appointment I was told I could wait for the service only to find out I had to leave the truck. Very poor communications. Someone dropped the ball. Very disappointed with colonial Toyota.
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Posted 2 weeks ago
Severe rust damage has destroyed the frame of my 2002 Toyota Sequoia, despite low mileage and proper maintenance. Toyota’s cheap manufacturing and inadequate corrosion protection led to dangerous deterioration, yet they refuse to take full accountability. Despite a limited service campaign for rust issues, Toyota never notified me—proving they’d rather hide problems than fix them. Instead of a proper recall, they offered a pathetic reimbursement after forcing me through endless hoops. Their lack of customer care is appalling. Now, I’m pursuing legal action to hold Toyota responsible for their negligence. This company does not stand behind its products and will abandon you when their failures come to light. Never buying Toyota again. Deeply disappointed in their shady practices and complete disregard for customer safety.
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Posted 1 month ago
The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.
Toyota USA 1 star review on 3rd June 2025
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Posted 1 month ago
I owned a 2016 Camery 4 cylinder. In 2024, it was loosing anti freeze at only 75,000 miles, and the dealership couldn't tell me why. Even looked inside the engine and couldn't find anything. So I contacted Toyota USA and all they said was it's out of warranty. Traded it in for a Brand New Honda. That's the way to keep your customers Toyota!
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Posted 1 month ago
2019 Highlander. Overall the vehicle was not that bad, not that good either. The dealerships are terrible! Had three dealerships same issue. Could not get part (purge valve) installed an after market, less than four weeks failed. Charged close to two hundred dollars diagnostic fee each time, finally found out the after market value is not compatible with stop start system. And the dealer would not warranty the valve. Close to a thousand dollars by time I got it fixed. Traded car in got rid of it. Was never so relieved about getting rid of a car.
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Posted 2 months ago
Ive bought 4 cars from toyota. First 3 times, no issues or problems. Now i go back to toyota inver grove heights, get through everything. So now a month and a half later my bank says i still owe 800 for my car. Apperently when the salesperson asked how much i still owe, i said around 30k. So when he made the deal with me he never bothered to ask what the exact pay off was and went with my estimated amount. You would figure that a multibillion dollar company would have safe guards to protect customer's and themselves. But in the long run i get screwed and Toyota as a company doesnt care. Even had the financial advisor tell me she would call me last tuesday and still nothing. Im sure not one person will try and fix this so this is for nothing. Be aware of salesperson s at toyota.
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Posted 2 months ago
I had a brand new Toyota Grand Highlander Limited finish it was an expensive car but the selle man showed me how big was the Gos screen and the remote start was a nice feature (I’m living in Florida ) I was very surprised to find out that was just “trail” fir one year and after that its an expensive subscription!!! For Gps like in the 90’s in a Limited finish 62 000$ car ? I feel like a milking cow 🐄 and decided that my next car will be NOT be a Toyota this way from number one automaker to squeeze few more dollars from consumers is not acceptable shame on you Toyota!
Toyota USA 1 star review on 4th May 2025
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Posted 2 months ago
I couldn't be more BARELY out of warranty and was just told I need a new motor at no fault of my own. I have done nothing but take the best care of my vehicle and bought with this brand because I was told they cared for their customers and the strength of their brand only to be told to pound sand for a problem that is almost certainly the same problem the very next model year has an active recall for in the exact same motor I have in mine. I likely won't be getting another Toyota after this. Terrible customer experience that doesn't reflect how highly I've been reccomended them.
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Posted 2 months ago
I recently had a problem with my Toyota Camry, 2003. I made a stop at a store and when I went to my car the car wouldn’t start. AAA came, and I had it towed to my home. I was able to start the car by pressing lock then unlock. That worked for awhile but then it wouldn’t start. Luckily, I was in my driveway. I had it towed to Toyota in Mamaroneck. Paid $270.88 including tax for the diagnostic test for them to tell me it was electrical , and I would need to pay $2,800 to get it fixed. It wasn’t electrical, it needed a starter. Even my mechanic spoke to them. I told them at service that there is no way I would be paying that amount for a car that is 22 years old. Again, had it towed from Toyota to a local mechanic, and he put in a new starter for $800.00!
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Posted 2 months ago
2025 tundra having camera issues and the people of Lipton Toyota refused to fix the problem
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Posted 2 months ago
$30,000 for a Toyota Cross XÄčE with no hood support. $43.00 from ebay & China. This is not HAPPY
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Posted 2 months ago
I bought 10 Tacomas and 7 Highlanders from Toyota over the last 30 years. My fiber glass tonneau cover blew off my Tacoma on the interstate almost killing a guy in a Tesla. When I called to get it replaced, they said it wasn't covered under warranty! I will never buy another Toyota again! Terrible customer service!
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Posted 3 months ago
I am very disappointed and unfortunately, I believe that depending on what happens today (03/19) I will no longer be a customer of another Toyota, because my wife and me bought two new Toyota cars in 2019, although we had other details during the periodic reviews, as in the case of her Rav-4 that required a review of the air conditioning, after that day the car has water ingress in the two front corners, soaking the carpets, and they had the nerve to say that their service had no connection with the water ingress that mysteriously started after their review of the AC. Now in the case of the Corolla, it is being very sad and revolting at the same time, because a light came on on the dashboard asking to go to the Dealer due to some anomaly in the system, this already happened approximately 02 years or more ago. So I went to Ira Toyota, where all the inspections have always been done. When the car was there, they checked it at the same time I was there. They didn't generate any documents, because according to them, it was just a check via scanner and it had already been fixed, without any further information being given. I thought it was something normal, but it happened again some time later. I told them that I was getting worried because I wanted to know if it was a problem covered by the warranty. They told me that it was, but they would analyze what it was. They did a diagnostic on the exhaust sensors and another one that I didn't know about, and reset the code again. I immediately thought that they had replaced the part. When they told me that they hadn't, I asked why that was worrying me, because if the car were no longer covered by the warranty, I would be at a loss, since the problem has been bothering me for a while and is still under warranty. Ok, they told me that I didn't need to worry, that it would be covered by the warranty. However, about 10 days ago it happened again and they reset the code again with the same allegations, and that if it happened again I was to take it there again, and unfortunately the light came on again. I scheduled an appointment for today (03/19/2025), and when I left the car there I was informed that I would be charged for a diagnostic job because the car was not covered by the warranty and that they should charge for it, I informed them everything that is in this text and they continued to want to charge me for the service. In other words, and in addition to the countless setbacks and stresses of simply replacing the defective factory parts according to research on forums specialized in Toyota and Corolla's of this year and model, they are now wanting to fix it and charge for it? Is that right? And the warranty that I had and they didn't resolve it at that time, why? I hope for a quick and definitive solution to this case, taking into account the consumer of this brand and the stresses that have occurred so far. It is important to note that we still have another car, but what about consumers who do not have this condition! It is also important to remember that we will also want a solution for the case of my wife's Rav-4. We will wait for a solution for this case and hope that the problem that has been faced for more than two years will be resolved. Only then will we be able to modify this review. Thank you for your attention.
Toyota USA 1 star review on 19th March 2025
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Posted 4 months ago
Have been dealing with peeling paint on 2016 white Toyota Tacoma that started right after the paint warranty expired. Was told the paint was a bad mixture from the start and Toyota was going to repaint the white vehicles. As it turns out, they are going to only repaint a little, around the side windows- that's it. Paint is peeled off the hood, around the door frames. Most concerning is above the windshield, which is now rusting. These trucks are not cheap and when you pay the money to buy a new vehicle you don't expect to get a "lemon" paint job. I spent a lot of time getting estimates, taking pictures and calls back & forth to Toyota. Very disappointing. Bottom line is they just don't care that their bad paint peeled off & continues to peel. I'm left with an ugly truck with only 56,400 miles. Very embarrassing! Next time I'll buy Ford. I've read that they do have good paint.
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Posted 5 months ago
My family owns a 2024 Prius prime xse very sporty and comfortable and stylish we loved the car but what we hate most is taking it to the dealer or getting it towed in for service car is only 2,700 miles barely driven but it’s very disappointing when services can’t solve the issues or they have to wait till other people have same issues to call in for a recall that’s unacceptable especially a car that cost over $35k !!!
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Posted 5 months ago
There was a double payment made and they’re saying that I have to wait 10 days before I get one of my payment’s back and customer service people were rude was questioning me and grilling me to speak to a manager besides getting 5 different answers from the people. They told me to call my bank to cancel which would’ve cost me a fee however both payment were withdrawn from my account. The left hand don’t know what the right hand is doing if I knew Toyota customer service was like Ford customer service I would’ve stayed with Chevy. Never had this issue with any other company.
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Posted 5 months ago
My 2018 Highlander was fine until 80,000 miles, then the repairs started. I have an extended warranty so no out of pocket expense. Problem one of the repairs I waited almost 4 months for a part,and I am not the only one. When reaching out to Toyota I realized they are going IA, all their employees are programed and cannot thing out of the box. In a but shell,The Service Stinks. This is not the Toyota if the past. Not in quality of customer service.
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Posted 5 months ago
Purchased Prius Prime XSE vehicle from (FRED HAAS MOTORS LTD 20400 145 NORTH, SPRING TX, 77373) on 08/25/2004. Approximately 6 months ago. I began having trouble with the 12 volt battery constantly draining thus causing the vehicle not to start. Vehicle issues started after the first week i bought the vehicle which was the last week of August 2024. My vehicle has been at two separate Toyota dealerships, on 4 separate occasions. The vehicle was towed again on December 21st 2024 for the 5th time and still at dealership for repairs. I took my vehicle back to the dealer for repairs on 09/03/2024, 09/16/2024, 09/21/2024, 11/01/2024, 12/21/2024 but, to date, the dealer has been unable to correct the problem. TWO TEXAS LEMON LAW CASES HAVE BEEN OPENED UP
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Posted 5 months ago
Case# 241101000863 - had my 2022 Tundra for less than two months before it became unsafe to operate. Recall was unavailable and no ETA from dealer or Toyota when it would be made available. I've been paying for a vehicle that has been collecting dust in the back of the dealer's lot for 5 months. I contacted Brand management with optimism of getting my issue resolved. I waited two months to receive an email with no explanation only the statement "we are unable to offer any assistance at this time." I thought this company valued consumer loyalty. This was my first Toyota. I can't even remember what it looks like. It is really disappointing that the simple ask was to buy it back and allow me to purchase another vehicle without the defect impacting over 100K vehicles. I'm rethinking that it maybe time to take my loyalty to a manufacturer that actually stands by their commitment to quality. I purchased a vehicle that almost killed my family as the engine shut down on the highway and wanted to give them second chance. Yeah I think I'm done with empty words and being just a number on a balance sheet.
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Posted 5 months ago
Toyota USA is rated 1.3 based on 52 reviews