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TPV CAR SALES BRISTOL (BS3 2NR)
"I am leaving this review to try to ensure that other people do not undergo the same poor experience and service that I did when I bought a car from TPV Car Sales Bristol in 2017.
I did all the important pre-checks before buying the car - checked the MOTs online etc.
I also made sure that I took the car on a test drive, driving the car up to speeds of 50 mph and checking the steering and the brakes too.
The car dealer made me aware that there was no spare key with the sale of the car.
By checking the car myself, I was also aware of a faulty seat mechanism on the driver’s seat and the fact that the FSH that the car dealer told me the car had, was in fact only a partial service history. I was told that the car was in good condition for its age and it did have a low mileage which was one of my requirements.
I was NOT told that there was no locking nut and that each tyre had been blacked up to make them look like new; the tread on two of the tyres was barely at the legal minimum requirement, although I only found this out when I arrived home with the car and my brother checked the tyres with a tyre tread depth gauge.
15 days after buying the car, whilst driving, the car was constantly losing power, juddering, back-firing and the engine management light was repeatedly flashing on and off!
I phoned the car dealer to explain the situation and asked him if he was aware of any prior mechanical issue to which he replied no. I asked him if he was certain and he just kept repeatedly saying 'You did drive the car. You did take the car on a test drive, you did drive it.'
I told him that I would have to take the car to a garage and he told me to let him know how it went.
I initially phoned the nearest Ford dealership and was told that it would cost £114.00 just to have the engine diagnostic test. I felt this was expensive and so I took the car to a reputable garage that only charged £20.00 for this test. I was told that the ignition leads and spark plugs were corroded as they had been immersed in a puddle of water for some time. The mechanic said that this may have happened when the engine had been cleaned or steamed ready for sale and then left sitting on the forecourt. He replaced the spark plugs and ignition leads and with the cost of labour and the engine diagnostic test, the total cost of repair was £93.38p.
A cost that I did not expect to have to be paying two weeks after buying the car, that I was assured was in good condition. So, I phoned the car dealer back to let him know about the fault and the cost.
I explained the situation and that the fault existed before I bought the car and asked him to compensate me for the additional cost of the repair. He said that he did not clean the engines of his cars (he clearly does) and that he would only compensate me £50.00, to which I asked if he was joking?
He said that his mechanic would only have charged that amount and that if I had taken the car to him, that he would have had the car fixed with his mechanic.
He DID NOT mention this when I phoned him to say that I would be taking the car to a garage as it had a fault.
I asked him how I would have driven the car all the way back to Bristol (35 miles - 48 minutes) when the car was losing power, would not accelerate, was juddering and clearly faulty? To which he replied that was NOT HIS CONCERN and NOT HIS PROBLEM.
He also told me that as it was Saturday morning, he would not be having a long conversation about the matter. He again repeated that he would pay £50.00 and no more. The conversation ended with me telling him that he was nothing short of a poor 'Delboy' car dealer and he could shove his £50.00. DO NOT buy a car off this car dealer if you are looking for a reliable car, from a trust-worthy car dealer with a good after-sales service, as from my experience you WILL NOT find any of these things from TPV Car Sales Bristol."