“I bought a car in March 2021 from Ryan. Nice and easy went to collect the car. About 2 weeks after purchasing the car. I had an issue with the back wheel locking on. I proceeded to WhatsApp Ryan (as he hadn’t given me any other information such as email). He didn’t reply so 5 days later I messaged him again. I just wanted to know if he would know of any reason this might happen, such as the car type is known for this or if it had done it before. I didn’t want to return the car or any work done to it.
He messaged back this time and was extremely rude to me. After a series of messages in which he offered to get his guys to look at the car (which was never what I wanted). He then told me it got to him when customers whatsapp him on his days off and at night (although my messages were sent at 1.30pm and 5.30).
I found out the information I needed elsewhere but with any luck I will never have to deal with Ryan and his business again. I wouldn’t recommend and I wish I’d looked into it more when purchasing the car as plenty of his customers leave bad reviews due to their poor experiences with Ryan himself.”
“Terrible terrible experience. Ryan is a disgrace to car dealers, and thats saying something. What a joke. Zero support when I contacted him with multiple issues. Really rude. Sold me an obviously rubbish and dangerous car and blatantly lied about it. 'Warranty' not worth the paper its wrten on. Dont be fooled by the RAC and AA signs. They mean nothing. DON'T BUY from this place or from RYAN, you'll be RIPPED OFF. Angry doesnt begin to describe how I feel about being the owner of a car I cant drive now. Shame you have to leave one star to be able to leave a review.”
“Delivered Toyota auris 2011 had a warning light on which appeared 4 minutes after it was delivered Called him to let him know he did not want to know his reply was take it to a garage to get t it fixed took to Toyota they wanted 2k for repair please stay away from this place as customer care does not exist when they have your money”
“As with many of those that have reviewed previously, my experience of TPV was not good and I was avoid at all costs. Salesperson was rude, abrupt and hung up on me. Once the car was delivered and I had problems he went AWOL and would not return my calls or emails. I was sold the car with full service history but discovered this was not the case. The paintwork also came off when I took it to the car wash indicating that it had been touched up previously. This caused me a lot of stress because I was stuck with a car I didn't want and no choice but to sell it back to main dealer at a loss because my calls went unreturned.”
“Stay away from this car sale company if you have money to waste then use them because you will regret it big time sold me auris once car delivered had a few warning lights on the dashboard which they appeared after they delivered it called back
Ryan explained issues did not want to know response is take to a garage to fix forget the warranty because it is bullshit
I am now seeking legal advise because they are not getting away with this please please please spend your money elsewhere where you will be treated with respect and issues resolved when goes faulty”
“I have had very similar experience with this garage as mentioned in the other reviews, a fault occurred with the car on the way home from the garage, Ryan was not interested what so ever despite it obviously being still within the 3 month warranty, he said "it's not my problem". I have spent several months going through the process with trading standards he won't return calls or emails, refuses to sign for recorded delivery letters. The car had to be scrapped. Please please please do not buy a car from this garage, I wouldn't want anyone else to have to go through the expense and stress that the whole experience has caused me.”
“Do not buy a car from this garage, bought a car from Ryan, did all the reasonable checks and past mot etc, after a day of having it the car wouldn’t start the battery was dead and wouldn’t start so replaced the battery and worked fine (car was running when I arrived at the garage I expect it
Was jumped started) I then smelt diesel, once I contacting Ryan he fairly quickly got it “sorted” got the car back a few days later..
I then had issues with the gear box, turbo wasn’t kicking in, vacuum would randomly come on and glow plug/engine management light came on, this among a few minor issues was not on after buying from a garage, I tried to contact Ryan for 2 weeks calling going to the garage which was closed all the time... then found out he blocked my number so obvs knew their was a issue with the car or he wouldn’t block my number... after contacting trading standards and going
Down that route I got
Through to them (calling on a different number) Ryan sent his partner to deal with the issue which sums up the boy he is, his partner was very helpful and was very sorry on his behalf.. DO NOT buy a car from this garage you won’t be happy with it and don’t want people to have the issues I have had.”
