“Terrible terrible experience. Ryan is a disgrace to car dealers, and thats saying something. What a joke. Zero support when I contacted him with multiple issues. Really rude. Sold me an obviously rubbish and dangerous car and blatantly lied about it. 'Warranty' not worth the paper its wrten on. Dont be fooled by the RAC and AA signs. They mean nothing. DON'T BUY from this place or from RYAN, you'll be RIPPED OFF. Angry doesnt begin to describe how I feel about being the owner of a car I cant drive now. Shame you have to leave one star to be able to leave a review.”
“I bought a car in March 2021 from Ryan. Nice and easy went to collect the car. About 2 weeks after purchasing the car. I had an issue with the back wheel locking on. I proceeded to WhatsApp Ryan (as he hadn’t given me any other information such as email). He didn’t reply so 5 days later I messaged him again. I just wanted to know if he would know of any reason this might happen, such as the car type is known for this or if it had done it before. I didn’t want to return the car or any work done to it.
He messaged back this time and was extremely rude to me. After a series of messages in which he offered to get his guys to look at the car (which was never what I wanted). He then told me it got to him when customers whatsapp him on his days off and at night (although my messages were sent at 1.30pm and 5.30).
I found out the information I needed elsewhere but with any luck I will never have to deal with Ryan and his business again. I wouldn’t recommend and I wish I’d looked into it more when purchasing the car as plenty of his customers leave bad reviews due to their poor experiences with Ryan himself.”
“Delivered Toyota auris 2011 had a warning light on which appeared 4 minutes after it was delivered Called him to let him know he did not want to know his reply was take it to a garage to get t it fixed took to Toyota they wanted 2k for repair please stay away from this place as customer care does not exist when they have your money”
“I was also initially skeptical having read some of these reviews but having given Ryan the chance to explain his side of the story - I decided to give him the benefit of doubt and I'm glad I did. His service was great, he went the extra mile and assisted in showing me how some of the internal configurations worked on the Honda Civic I took on a test drive. As a result I ended up going ahead with the purchase of the car which I am completely satisfied with.”
“Stay away from this car sale company if you have money to waste then use them because you will regret it big time sold me auris once car delivered had a few warning lights on the dashboard which they appeared after they delivered it called back
Ryan explained issues did not want to know response is take to a garage to fix forget the warranty because it is bullshit
I am now seeking legal advise because they are not getting away with this please please please spend your money elsewhere where you will be treated with respect and issues resolved when goes faulty”
“Brilliant Service
Just purchased a new (to me) car as I have opted out of my company car scheme. Its been the first time since university I have had to go through the process. I would just like to say that Ryan was extremely informative throughout the whole process from my first phone call to me driving away from the premises.
I also got a fantastic deal on my Honda Civic - I couldn't be happier.”
“I went to buy a second hand Honda Jazz automatic car on last Friday. This I haven't have any experiences on driving automatic car. The buying experiences is very good. Ryan showed me the car that I liked. He showed me how to drive the car and then I have my go. He is so friendly and professional. I am very happy for the buying. I didn't feel he pushed me to buy. He just like a friend. In the end, due to I didn't have enough confidence to drive the car back on my own from the busy Bristol town center to my place. He offered to deliver the car on Sunday. He said he didn't want anything bad happen on me, he normally doesn't work on Sunday. He prefers to do something extra for me. I am very grateful. He also gave me a lift to Bristol bus station. I got my car on Sunday and I can have a little play in the area that I am familiar and learn to drive the automatic without extra pressure. Many thanks for Ryan. If anyone need to buy a second hand car, I will definitely recommend TPV Bristol.”
“As with many of those that have reviewed previously, my experience of TPV was not good and I was avoid at all costs. Salesperson was rude, abrupt and hung up on me. Once the car was delivered and I had problems he went AWOL and would not return my calls or emails. I was sold the car with full service history but discovered this was not the case. The paintwork also came off when I took it to the car wash indicating that it had been touched up previously. This caused me a lot of stress because I was stuck with a car I didn't want and no choice but to sell it back to main dealer at a loss because my calls went unreturned.”
“I bought a 05 Honda Civic from TPV last week. Unfortunately within a day of buying the car, there was a problem with the gearbox. I spoke to Ryan on the phone who was very understanding and offered to get it into the garage as soon as possible or refund the full value of the car. In the end I settled for the refund with an option to rebuy if the work was completed before I'd found a replacement. Disappointed with the issues, but can't fault how Ryan handled the situation. He even refunded money for petrol.”
