“This course is BOGUS, and very mis leading.
My savings per month is a whopping $1.10..
I will advise many to avoid this course and others, I'm guessing like all others you're in it for the $26.95 fee!!!!
NEVER AGAIN...”
Hi Mark,
Thank you for your feedback. We’re truly sorry to hear that your experience with Traffic Safety Institute did not meet your expectations. We understand your frustration and would appreciate the opportunity to look into your situation further. Please feel free to contact our support team at support@trafficsafetyinstitute.com so we can address your concerns directly and do our best to make things right.
Thank you again for taking the time to share your experience.
“This was the most poorly put together online coarse I ever had the displeasure to agonize through six hours of. On the other hand, that complete misery did reduce my car insurance rate by a small amount. So, time spent!”
Hi Guy,
Thank you for your feedback, and we appreciate your honesty about your experience with our online course. We're sorry to hear that it didn't meet your expectations, and we understand that spending six hours on something that felt poorly constructed can be frustrating.
While we strive to create a course that is both informative and engaging, we recognize that it may not resonate with everyone. We're glad to hear, however, that it had a positive financial impact on your car insurance rates!
If you have any specific suggestions on how we could improve the course, we’d love to hear them at support@trafficsafetyinstitute.com. Your input is invaluable as we work to enhance our program for future students.
Thank you again for sharing your thoughts!
“I found the test to be a scam to get peoples Private Information!?!? Asking questions that have nothing to do with Driving!!!!! And asking questions over and over again in a different way. AND, taking way to long to get through all those questions..AND READING ABOUT HEALTH CARE?????? YOU PEOPLE SHOULD BE ASHAMED OF YOURSELFS OR WHOEVER DEVELOPLED THE PROGRAM. WHAT A SCAM. GOT TO HAD IT TO YOU TO GET FUNDS FROM THE STATE TO PRODUCE SUCH NONSENSE.....”
Hi there,
Thank you for sharing your concerns with us about the California Mature Driver Course. We're sorry to hear that you feel this way about the course and want to address each of your points.
The course content, including health-related topics, is specifically mandated by the California DMV. This is because research shows that health and driving safety are closely connected, especially for mature drivers. Topics like medication effects, vision changes, and physical fitness directly impact driving ability and road safety.
Regarding the repetitive questions - this is an intentional teaching method called spaced repetition, which helps reinforce important safety concepts. While it may feel redundant, it's designed to ensure drivers retain crucial information that could help prevent accidents.
We want to clarify that we are a private company and do not receive any state funding. The personal information we collect is solely for identity verification purposes, as required by the DMV to issue your completion certificate. We take data privacy seriously and never sell or share your information with third parties.
The course length is set to meet DMV requirements for adequate coverage of all required safety topics. While we understand it may feel lengthy, each section is designed to help mature drivers stay safe and independent on the road for longer.
If you have any specific concerns about the course content or process, we're happy to discuss them further. You can reach our customer service team at support@trafficsafetyinstitute.com
“i spent over 30 minutes total waiting for the clock to time out in each section before i could move to the next section and there were also several typos and incorrect words (such as gas and accelerator) in the text. at least the recorded version had the correct words in it. It was 8 hours of my life that i will never get back.”
Hi Thomas,
Thank you for taking the time to share your thoughts with us. We sincerely apologize for the frustrations you experienced during the course.
Our team is committed to delivering accurate content, and we take your feedback seriously.
We would like to clarify that our course is 6 hours long as required by FLHSMV.
“You guys is over charging for the Drivers record. You folks charged me $25.00. Told me I would get it in 24 hrs and now you are saying 3 to 4 days, how about me paying half that price and got it in less than 20 minutes. That is Highway robbery.”
Hi Michael,
Thank you so much for taking the time to provide feedback on your experience with the Traffic Safety Institute. We truly appreciate hearing from our customers and their valuable insights.
First and foremost, we would like to apologize for the issues you encountered regarding the cost. We understand the importance of offering competitive prices and we are sorry that our initial quote did not meet your expectations.
At Traffic Safety Institute, we always strive to provide the best possible service to our customers. We would love to know how we can improve and make things better for you. If you have any specific suggestions or any further details about your experience, please do not hesitate to share them with us. Your input is highly valued and will assist us in enhancing our services to meet your expectations.
Hi Carol,
Thank you so much for taking the time to share your experience with the Traffic Safety Institute. We appreciate your feedback and regret to hear that you were not satisfied with your recent interaction.
We understand that saving money on your insurance premium is important to you, and we apologize for any inconvenience caused. We strive to provide the highest level of service and ensure that our customers' needs are met. We would like to make this right for you and improve your overall experience.
Can you kindly share with us here at support@trafficsafetyinstitute.com more details about what happened? We appreciate any additional information you can provide to address the issues you have encountered. Our goal is to constantly improve our services, and your feedback is invaluable in helping us achieve that.
Once again, we truly appreciate your feedback and your willingness to bring this matter to our attention. We look forward to hearing from you and working together to make things better.
Hi Liset,
Thank you so much for taking the time to provide us with your feedback about your experience at the Traffic Safety Institute. We appreciate your valuable input, as it allows us to improve our services and address any issues that our customers may encounter.
We apologize for the misunderstanding regarding the cost of our services. We understand that this could have been confusing, and we regret any inconvenience caused. We strive to provide transparent and accurate information to our customers, and it seems we fell short in this instance.
To avoid similar situations in the future, we would love to hear more about your experience and how we can enhance our communication and make things clearer. Please let us know at support@trafficsafetyinstitute.com how we can improve to ensure that our customers have all the necessary information before enrolling in our program.
