Thank you for taking the time to share your feedback. We take all customer concerns seriously and would like to address your experience.
Our records show that during your enrollment process, our system sent multiple notifications indicating that this course is specifically designed and approved for teenage drivers. We understand your frustration, but we have a responsibility to maintain compliance with state requirements for teen driver education.
As our pay-after-completion policy states, payment is processed after the course is fully completed. Since you were able to complete the entire course and received the educational content, we are unable to process a refund. This policy helps ensure that our courses remain accessible to students who need them.
We wish you the best in your driver education journey and recommend consulting your local DMV for guidance on approved programs that match your specific needs.
Hi Kyl,
Thank you for your review and for bringing your concerns to our attention. We value feedback from our customers, and it helps us improve our services.
We understand that unexpected charges can be frustrating, and we apologize for any confusion regarding pricing. We're always looking for ways to clarify our pricing structure to better meet customer expectations.
If you have any further questions or feedback, please reach out directly at support@trafficsafetyinstitute.com. Your experience is important to us, and we appreciate the opportunity to address your concerns.
“Most sections can be read in a minute or two, maybe three minutes max.
However your inflexible timer mean a 20-30 minute class takes several hours. Lots of down time starring at the timer.”
Hi Jerry,
Thank you for your review and for sharing your thoughts about the class format. We genuinely appreciate your feedback.
However, all courses have a minimum time requirement, and the timer ensures that.
“The ONLY reason I took the course was to lower my auto insurance payment. After paying $24.99 for the course it lowered my State Farm Auto insurance by only $6.47 semi-annually! It will take app. 2 years just to break even! If this were known to me before I took the course I would have NOT taken it!”
Hi Peter,
We advise everyone to check with their insurance provider how much they will save before taking our course. It varies from policy to policy. Additionally, the insurance discount is valid for 3 years, so you will not lose any money.
