Travall Reviews

Name: Travall
Address: Travall, Gosforth Road, Derby, Derby
Rating: 3.07

3.1 Rating 90 Reviews

34 %

of reviewers recommend Travall

3.1

Based on 90 reviews


Customer Service
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Phone:

01332 292333

Email:

info@travall.co.uk

Location:

Travall, Gosforth Road, Derby
Derby
DE24 8HU

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Anonymous

Anonymous // 01/01/2019

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“Bought a Golf V estate dog rack,divider and boot mat. The general fit is very good and aesthetically it look the part. However, the paint finish on some of the attaching parts is very poor. If it wasn't for our imminent holiday I would seek a replacement/refund.”

Helpful Report

Posted 10 years ago

“When I telephoned regarding this order to check if the dog guard would actually fit my model of vehicle I was told that "you didn't know" & I should look at the pictures on your website. I had already done this and was reasonably satisfied that I was ordering the right guard, I just wanted confirmation. I asked if it was the wrong one could I return it and was told yes. I ordered the guard online on Tuesday 27 August with expected delivery next day. It did not arrived Wednesday so I waited til Thursday and it still did not arrive after I had waited in for 2 days. It still had not arriveded by 2.30pm on Friday 30 August so I checked the parcel tracking system and it said "delivered 29 August and signed for by Cardy". I immediately got on to your office and asked what was going on they checked and said the package had been left with a neighbour as we weren't in 1. I do not have any neighbours called Cardy and (2) I was in all day on the 29th. The parcel was , supposedly, being put back on the van on Friday. Your office seemed to be unable to help me further so I called UK Mail direct (Ipswich office) on Friday afternoon when the package had still not arrived. They said that it had not been left with a neighbour but no one was in I asked why their tracking record said it was left and they couldn't answer me. They said it would not be delivered until Monday because they didn' work weekends I asked why they hadn't delivered it Friday and they said they did but no one was in!! This is absolute rubbish I was in all day Wednesday Thursday and Friday and NOTHING had been delivered nor had a received any phone calls. Monday morning I looked again on the tracking and the reports had been changed for the 29 it said couldn't find the address and for the 30 it said card left no one home - again complete rubbish I was here all day and NO card was left. I phoned UK Mail and they gave me the above two excuses and assured me that it would be here today 2 Sept. Eureka it arrived at 2.35 this afternoon no apology no explanation. I'm sorry that my first experience of buying from you has been a disaster and that, unfortunately,it has left me with the opinion that I will not be ordering from your company again.”

Helpful Report

Posted 10 years ago

“My order was delivered but the dog guard lacked all of its fittings and so was useless”

Helpful Report

Posted 10 years ago

“disappointed with the fit of both the boot liner and the dog guard I think the boot dimensions may have changed since you took your original measurements one window ledge is a different shape to the other requiring a 5mm longer hook”

Helpful Report

Posted 10 years ago

“Delivery of 2 items and seperate not too impressive,good job the third item was rubber because it`s packaging was badly mauled. Assembly instructions need clarifying”

Helpful Report

Posted 10 years ago

“I ordered a dog guard on Saturday 6th July and it hasn't been delivered yet (Tuesday 9th) so I hope it arrives tomorrow.”

Helpful Report

Posted 10 years ago

“Well, the Dog Guard was meant to have been delivered by now but still no sign !!!”

Helpful Report

Posted 10 years ago

“I ordered and paid for exactly what I required. On line ordering was easy and without error. My order was due to be delivered either 24 to 48 hours later. Unfortunately it has not arrived yet the the address it is to be delivered to is now closed until next Monday.”

Helpful Report

Posted 10 years ago

“Our dog guard arrived very promptly, unfortunately a couple of pieces where missing. These were sent out very quickly but the 'bits' wouldn't fit together. A completely new set of 'bits' were then sent out and these were perfect. I would say that the product is excellent but maybe Travall need to. Look at their internal quality processes becuase the brackets and knobs they sent out initially were of poor quality and badly machined. The replacements were far superior.”

Helpful Report

Posted 10 years ago

“Poor - ordered two things, notified 2 things being delivered and only 1 thing was.”

Helpful Report

Posted 10 years ago

Travall is rated 3.1 based on 90 reviews