Travall Insights

Travall have a Customer Happiness Grade of B-. Customers love their delivery and customer service but are unhappy with their refunds.

 

B-
Happiness Grade

Phone
01332 292333

Email:
info@travall.co.uk

Location:
Travall, Gosforth Road, Derby

Are you a business owner? See Business Solutions
B

Delivery - Fast

77.78%
Industry Average
" Bought Travall Dog Guard and rubber mats, for interior and luggage area for a VW Passat Estate. Quality and design excellent, very pleased with the ordering process and speed of delivery. No problem giving my experience a Five Star Rating. "
- David Vaughan Evans
" Fast delivery. Good service. "
- PETRI SAARI
" A fantastic service. Website easy to use and delivery on time. Our car details have been saved for our next purchase. We will definitely use them again. "
- Rachel Donaldson
E

Refunds - Difficult

40.00%
Industry Average
" Back in touch with customer service who say I can return it at my expense but if it has been opened I will not receive a full refund. "
- Sally Phyall
" Will be returning guard for refund. "
- DAVID HAMPSON
" When contacted about the non-arrival, Travall did contact UPS and did promise me a refund of postage money immediately. "
- ANNE OXBOROUGH
A
94.44%
Industry Average
" Needed a bootliner for my RAV4. Found Travall web site very intuitive. Order process helped me to identify the exact model where other retailers' sites and descriptions were a bit vague on model fit. My order was delivered the next day, is now in the vehicle and is an absolutely perfect fit. The liner is exceptionally good quallity - heavy and durable. Full marks to Travall for a great product and cracking service! "
- Don (RAV4)
" Fast delivery. Good service. "
- PETRI SAARI
" A fantastic service. Website easy to use and delivery on time. Our car details have been saved for our next purchase. We will definitely use them again. "
- Rachel Donaldson

Start Your Free Trial Today

Send 400 review invitations for FREE!

Get ready for our phone call!

We'll call you shortly. If you'd like to speak to us right away, please just call us on +1 213-325-5109 .

Alice, Customer Support
Cookies help us improve user experience. They are also used for statistics, quality assurance, social media and for marketing. By using our website you consent to all cookies in accordance with our User Privacy Policy and Business User Privacy Policy.
Close This