Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,790 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,790 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to activate an E voucher at time of booking but wouldn't activate so had to phone a premium number. Was told voucher would be applied at check out automatically.....who knew ....so why ask me for voucher number. Why is your phone not toll free.”

Helpful Report

Posted 2 years ago

“Clean Basic Sound proofing not good as person upstairs constantly walking about and you can hear every footstep”

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Posted 2 years ago

“Hotel is tired and in need of refurbishment. But was okay for a one night stay.”

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Posted 2 years ago

“Why do you NEVER give the actual address of the hotel in the booking acknowledgement? Crazy. Also, I am not sure that you will look after luggage on leaving. A few years ago we stayed at Kings Cross and had to take our bags to the station and pay to leave them in left luggage.”

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Posted 2 years ago

“Booking online easy. Unable to make contact via telephone”

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Posted 2 years ago

“This hotel had air conditioning - York Monks Cross. On arrival when initially went into room and found could not make room any colder, some controls were locked out. So went down to reception to find out that why air conditioing for not cooling the room, found out they had master control and could reduce temperature, was fine after that, but wish they could have told us when we first checked in.”

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Posted 2 years ago

“Basic. Really basic.”

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Posted 2 years ago

“Bathroom needs renovation We stayed 2 nights and no room Service carried out Bed was very good Television too small”

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Posted 2 years ago

“Price kept going up by the minute.....so not good value”

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Posted 2 years ago

“I think free Wi-Fi should be included with all bookings.”

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Posted 2 years ago

“to have a list of motorway stop overs would save a lot of time in booking”

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Posted 2 years ago

“Everything was great. The only thing was we were told we had 4 pillows but only had two. This made it very difficult to sleep. No one around to call to ask for more pillows”

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Posted 2 years ago

“Would have liked the option cooked breakfast, not offered a breakfast box”

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Posted 2 years ago

“Bath needed a jon slip mat and pillows are too hard”

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Posted 2 years ago

“Clean and comfortable but some prices of locations have risen by a lot especially in London”

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Posted 2 years ago

“It took me three attempts to pay for the room I had booked, must have been a problem with your website or the secure payment portal.”

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Posted 2 years ago

“The booking is great 5 star - BUT - I cannot get through to pay. I go through all the information on debit card etc. and when I press ok it just goes round and around and around. I finish up doing it on my phone, which for me is not ideal.....sorry”

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Posted 2 years ago

“I did not find it easy to navigate the Travelodge website for booking. It would also be most helpful if there was a map/directions to whichever Travelodge one is booking.”

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Posted 2 years ago

“When completing my booking it asked for adding extras. I was going to add breakfast. When trying to add it states £5.50 per adult. We are 2 adults and 1 child. It tried to charge for x3 adults. Safe to say, I did not add this to my booking”

Helpful Report

Posted 2 years ago

“Had issues booking on my iPad, couldn’t get through to the payment page without using apple wallet so ended up having to book using my laptop which was very frustrating not sure if this is a website issue or iPad issue”

Helpful Report

Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,790 reviews