Traveloka Reviews

1.9 Rating 132 Reviews

20 %

of reviewers recommend Traveloka

Company Reviews

Questions

Metrics

1.9

Based on 132 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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How quickly does Traveloka resolve customer queries?

Helpful Report

(23 hours ago)

Greater than 45% of reviewers feedback is Traveloka resolves customer queries within an hour.

Helpful Report

(23 hours ago)

73.47%

Industry Average

“ I recently booked a holiday package through Traveloka and was pleasantly surprised by how smooth the process was. Their customer service was helpful when I needed to make an adjustment to my booking. Highly recommend for hassle-free travel planning! ”

- jenis

“ Traveloka helped me a lot! The service provided is very good and satisfactory! ”

- Justin Alby

“ During my stay, I encountered exceptional customer service. ”

- Anonymous

Traveloka Reviews

Customer Service - Good