“During the check-in hotel team requested a surcharge in amount of 50% of my original booking price that I paid online. TravelUp resolved this issue very quickly. A few emails back and force and we got checked-in without any surcharges. Thanks Harley Winget for helping us to resolve the issue.”
“They managed to change my flight booking after flight cancellation by the Airline. They satisfied my request to the best of their ability given availability of dates by the airline. If I am allowed, I would only advise Travel Up to try to reduce waiting time on the phone and may also try to reply to emails promptly.
Thanks.”
“I couldn’t of asked for a better service from travel up. I got an immediate response from Asif and he was so kind to help me change my flight to a more convenient date and go through all the options with me.
I will definitely be booking with travel up again for this reason!
Thank you SO much for making my travel stress free :)”
“Despite numerous emails, calls and letters we have NEVER received the refund that we were entitled to and were advised we would receive in November! AVOID - THESE ARE DISHONEST PEOPLE - VERY POOR SERVICE AND MORALS”
“Booked tickets this morning but unfortunately put wrong date of birth. Tried to contact customer service long wait probably acceptable but they were few member of staff who literally cut the phone after hearing query. After while one of staff
Samson Samuel Got connected and he gently helped me to sort tickets things out. I really appreciate his efforts. Thanks alot 😊”
“ASAD KHAN has an been an absolute Pleasure. Helped me with my booking even though I was messed around by the airline he did all he could to help. Above an beyond! Really appreciate the effort.
Thank you.”
“Brian at TravelUp was extremely helpful in liaising with BA to extend my trip by one day. My outbound flight had been delayed by 25 hours so that messed up my travel itinerary.
Thank you Brian.”
“Extremely efficient company, so responsive to making changes when airline cancelled again. Great service. Asad Khan was so quick to respond to my emails, well done.”
“I made a hotel booking that's "non refundable" and realized I put the wrong dates 10 minutes later. I urgently contacted Travelup to update these dates and a consultant named Faraz Ali assisted me by contacting the property and arranging the dates to be changed. This was all done within 24 hours and I thank Faraz for this!!”
