“Junaid Ansar provided excellent customer service. Really helpful with booking extra baggage on my multi lane trip.
Great impression of this call center, thank you”
“I am writing this review after 6 weeks of going around in circles with this travel agent, Hopefully we are now getting the refund I have now been promised by an Involuntary cancellation. Samson Samuel one of the customer services personnel I cant thank him anymore as for hopefully putting me in the right direction. Nothing but respect for him as this has been a stressful situation losing out on £1400 that I haven’t got. I hope I get the refund that im entitiled too and carry on using Travelup for my future destinations.”
“I had a reservation for 3 preferred club rooms, I amended my reservation to 5 people vs 6, still 3 rooms, I asked if 5 people would make a price difference, they emailed back and said it was 228 dollars less, sent me a link to pay the new price, what they did not tell me was they downgraded me to premium rooms NOT preferred, I emailed within 24 hours, no answer, called and was informed, sorry you agreed by clicking the link, it was right there in black and white, we cancelled your rooms and amended your booking. Total bait and switch, now I have 5 people in premium rooms NOT preferred and it will cost $900 to get preferred rooms.”
“Great customer service provided by Roy Edwards! Thank you for re-booking our cancelled flights well within 24hrs of me making contact with the customer services team.
Roy was friendly, helpful and was able to successfully re-book a flight for us that suited our travel plans. Many thanks for your help :)”
“Having waited over 2 years for a refund from Thai Airways this finally happened. Can’t really blame TravelUp for issues caused by Thai Airways, however they have been very good in processing the refund and customer service has been very good. It is a trustworthy company and I will have confidence in using the website again.”
“Our BA flight was cancelled and we were unable to make new bookings via the airline so called TravelUp. I did have to wait quite a long time for an operator but received an email within the hour as they promised and the bookings were changed very quickly by an operator called Roy Edwards, so I was impressed by his speed and efficiency. I have not given 5 stars purely because of the wait time but he deserves a good rating for the speed of sorting this out!”
“I have just called one of the operator @ 16:40 he was very rude on the phone and hung up on me.
Was not willing to listen to me at all.
This is the third time i am calling the same they keep on lying about everything.
Operators are extremely rude
Would give 0 star if possible”
“Asad Khan was very nice guy.
BA cancelled my flight and put me on different flight with different departure time which will eventually cause me to miss my connecting flight.
Asad Khan did his best to get me a suitable flight on the same date.”
“I had booked flights to NZ in July and received E- Ticket documentation confirming booking. However, recently I received an e-mail direct from Qatar Airways saying that due to operational reasons my flights had been changed and that I should contact my travel agent to discuss the matter further - I was not impressed to say the least, especially as it was a no reply e-mail address!!
However, the good news is that when I contacted Travelup they very quickly found out what was going on and re-issued my E-Ticket confirming my new booking (the problem arose because of a 5-minute change to one departure date!!).
Thank you, Milo Grey, for your prompt response in sorting this matter out - it was very much appreciated.”
