“Hi…yesterday on 23/08/2022 at 08:30 am I missed my flight QR12, QR644 but ‘George Bailey’ he helped me so much, and is with me for 3 hours in the phone regarding to re-booked my flight of same day, he was so kind and humble and is explaining everythings to us, he did a great job, me and my mom is so happy about the service which he have given to us, the way he spoke to the customers and dealing with the client is very nice, he re-booked my flight on same day at 15:05 pm QR4, QR648 and I and my mom reached Nepal safely, thank you travel up and special thanks to ‘George Bailey’, in future if I and my family members need flight tickets I’ll definitely book from your company, thank you”
“Despite the chaos caused by British Airways cancelling flights indiscriminately Travel Up, in the person of Nash Davies, saved the day in a calm and polite manner. Telephone waiting times are long but worth being patient.”
“Quick response and action from Travel Up- Samson Samuel on my flight cancellation. Please keep up the good work and customer service.
Thank you,
Stefanie”
“Had not received my e-ticket from a booking i had made some hours before. Called the number and got through to Sana Altaf, she said it had come in now and she forwarded instantly. All Sorted. Wish it had happened automatically within the 3 hour window i was told when i paid for the booking.”
“I booked a ticket via travel up. Unfortunately the airline changed the schedule. TravelUp phone line was dreadfull. Utterly useless. Zero Stars. However, I emailed back the agent who informed of the change and thankfully he dealt with the issue immaculately.
Asad Khan was courteous and communicated with me excellently. He got the flights sorted to my new preferred dates. Got the ticket issued and the new ticket over to me. Thank you so much Asad Khan.
A problem solved. TravelUp needs to improve its phone customer services.”
