“I had a issues with my booking and I couldn’t booked. I have phone the costumer number and faraz ali answered my phone call and help me with my booking. He was nice and professional while dealing with my booking.”
“I was really happy I have booked tickets with TravelUp, rather than directly with BA. One of the fights was cancelled, I spent an hour waiting on the phone for BA support just to be said that they can do nothing for me. TravelUp agent Muhammad picked the call within 2 minutes and resolved the issue within 5, rebooking to the more convenient flight than the one offered by BA.”
“This is the first time I have booked through Travelup. They have very professional and easy to use. When making a request Faiz Sheikh replied very quickly. Very happy with the company and team so far. I'm not using the hotel for another 8 months which is why I said so far. At this stage would certainly use them again.”
“Fine if all goes well and there are no issues
Once there are problems with the airlines then long wait times and poor service resulting in unwanted stress
Call centre staff incredibly poor”
“Milo Grey was great in processing my cancellation but the company deserves 1 star because I am waiting over 8 weeks now still haven’t received my refund. This is a scam alert.”
“One of my flights was cancelled by airline. Another flight was offered. Contacted Travel up and dealt with the change very quickly. Good promy responce from the telephone staff. Confirmation email sent with updated information within twenty four hours.”
“Junaid was very courteous, helpful and efficient in booking a multi city itinerary over the telephone. Excellent service combined with a good quotation so very recommended”
