“My enquiries were pucked up by an operator named Junaid Ansa who was patient, knowledgeable and went the extra mile to help with my enquiries. Thank you Junaid.”
“Had a problem with a transaction that crashed at the very last moment. Spoke with Lisa Jane who was very helpful and would appear to have sorted it out.”
“Nash Davies you’re amazing. Thank you for sorting out our cancelled flight. You’re the only one who managed to help me out after weeks of stressing about it. Now I can relax & look forward to our holiday. Thank you so much. Excellent customer service.”
“Rumaisa Khurram was very helpful. We were on the call for more than an hour and a half changing dates to find dlights within budget and she was very calm and helpful throughout the process”
“They were not easy to get hold of, repeated calls, long time on hold when you get through. I had Travel Vouchers issued by TravelUP last year due to the US closing its borders because of COVID. We could not travel. I tried to use a travel voucher in March and was told by a TravelUP representative that I couldn't they were not valid on the flights I wanted (but they were BA flights and the original tickets were BA as well!).
This time I spoke to ROMAISA KHURRAM, she was great, said whatever I had been told was an error and she would look into it. She rebooked tickets and I'm ready to go this year.”
“After calling for 3days i finally resolved my issue Abdur Rahman helped me and issued my ticket which i was promised by other staff which did not happen..
Overall cuatomer service does need to be improved.”
“My query was dealt quickly and efficiently by BRIAN. Got a reply straightaway. Excellent customer service. Hoping i will not face any problem nearer our flight. Thanks again Brian”
