“Due to unforseen circumstances recently I have had to cancel my trip. My contact with Travel up was dealt by Colin Richard, he was really very understanding of the situation and allowed maximum time possible within the remit, for me to get back to him regarding my cancellation.
Colin was very helpful all through, with very prompt responses. Thanks a lot.”
“Disappointed my booking was not able to be confirmed, but I was informed quickly and was given the option for a full refund which was quickly processed.”
“Need to cancel my ticket due to illness of a family member. Pretty good service especially from Nash Davies. I've not rated higher because you can't do this online and have to call a person which can result in a substantial wait on the phone.
But, in the end the agent managed to get a flight voucher for the full ticket amount valid for 18 months. Only downside - you have to book the flight with them rather than direct with the airline.”
“Dear Kyle Roberts,
Thanks for your services and being so accommodative and patient with my needs and requirements. Despite your language challenges, you served me brilliantly and I am a happy customer!”
“Firstly, Samson was very efficient so thank you. BA cancelled our flight but we managed to get vouchers to replace the flights thanks to Travelup. It would have been 5 stars if they had made us aware of it as an option earlier, but we're happy overall so thanks Travelup”
