“Waste service I have ever experienced on all booking agents. Would not recommend using them they will rob you blind and not want to talk to you on phone. Dont make a mistake to be fooled by the fake offers they never materialise.”
“I booked my ticket to USA at 6 pm on the evening. The following day they phoned to say the price had increased by £200 so I cancelled. However they have taken £700 from my account and not refunded it which they promised to do. They are now promising a refund in 48 hours. Unfortunately I don't believe them!! THIS COMPANY IS CROOKED PLEASE DONT BOOK WITH THEM.”
“The flight was cancelled and I was meant to get a refund, they refused and said it would take 8 weeks!!!!!!!!!!!!! DONT BOOK WITH THESE thieves!!!! they stole my money guys please don't look with this shit”
“AVOID! Booked online. Travelup took the cash, cancelled the booking, hasn't refunded the money, yet. We are now left without tickets, Travelup has our money, rebooking the tickets one day before departure is now obviously much more expensive. On top of this the agent insulted me, kept interrupting and of course didn't solve my problem.”
“Tried to cancel flights within 40 mins of booking - £75 per ticket, £150 total to cancel or amend. Bangladesh call centre with staff using pressure tactics, saying they're not open the next day and the fee will go up within the hour. They refuse to let you speak to a manager. Give them your money and they are in control instantly - and they don't care about keeping customers. It's a false economy booking with Travel Up. Avoid.”
“Extremely annoying customer service very rude and very inefficient. Please do not use this disgusting company, if you need any changes you will pay a huge amount of money and will be a frustrating experience”
“If I could give minus stars I would.
They advertise a price for a flight, you go through booking system, they reject your card , even after checking with my bank all was okay. When you call them they advise the flight cost is now £150 more than they advertised???
Stay well clear of this company , I do believe they are very very dishonest.”
“Completely shocking customer services. Completely dishonest, call them up and get a different number every time depending on who you speak to and how much knowledge of their terms and conditions you possess. Rude members of staff in the admin team, insults on the phone and was told that I had misinterpreted what had been said in previous calls despite this being in email form and being given the wrong information. They will Withhold information! Then question when you ask for more detail. AVOID / DON'T WASTE YOUR MONEY. This would be a zero rating if that was possible.
Bad – unacceptable experience, unreasonable and rude conduct, withholds information, dishonest. Questions when you ask for a breakdown/more info.”
“I am finally confident that I have my ticket for my outgoing trip, but for a long time I wasn't sure. I regret booking my trip with Travelup because it took several weeks for the payment to be deducted from my trip and I was not sure the booking had gone through. Then the confusing contract and careless wording makes the customer feel like many different reasons might mean there has been no reservation at all. When I called, I was told I had 20 seconds to wait in the queue, and instead I waited 15 minutes, once being picked up only to be told that I had reached the wrong DEPARTMENT in the travel agency - with no interest to hear what my concern was. After reading many, many negative reviews I was scared of voicing my complaints, so I stayed very calm on the phone and was VERY relieved to hear that my trip was confirmed indeed. I will NEVER book with this agency again. Very scary process. Thank God I at least have my ticket.”
“Awful service! They changed the hour of my connecting flight to 10 mins after I land which was impossible to catch and didn't even let me know about it!! I was told at the airport that the flight I wanted to board didn't exist!
Then these guys had the nerve to say it was my fault as I could have called them before my flight to confirm if everything was OK with my bookings...
Never buy anything from the,=m if you don't want to get stranded.”
“I inadvertently recorded middle names of my children rather than their last names. This cost me £260. There should be the facility to amend mistakes free of charge if made within 24 hours or a minor charge of perhaps £5 per passenger for being stupid. Customer service reprensative was VERY unsympathetic.......I know it's in the Terms and Conditions but to err is human, to take advantage is shoddy!! Booked directly with BA in the end.... lovely customer service!”
“Crap! Unlike some website which have customer service available 24h, I was caught up into paying a flight ticket that from the start when I saw the receipt was with the wrong times, then when I was able to reach somebody I was told it was too late! Tickets were issued and no refund possible.
Another travel agent BudgetAir with which I had dealt earlier had reimbursed me within a day of my misbooking! Even when the ticket was issued.”
“I booked and paid in full for a trip to Malaysia for flights advertised by Travelup on Kayak.I received confirmation of booking and the promise of an e-ticket to follow.The senior travel consultant called to say there was a pricing mistake on the web site and the company would have to refund my money in full.I protested but they referred me to the T&C .I wrote suggesting they either or honour the deal or offer me discounted tickets for an alternative flight all to no avail, i have reluctantly accepted a full refund.I will now find a more honorable company to deal with.”
“Fobbed off ! I issued a serious complaint against Travel Upwhen my son was stranded in China last month .Travel Up promised an answer in 28 days that deadline has now passed.Phone call to Gary(manager) yesterday he promised to update me by email straight away...he hasn't.New deadline is Friday 16/06/2017.Will be posting that result.”
“Travel up are the worst company ever ! I booked direct flights london -Kingston Jamaica . I had trouble with my ESTA last year as I had travelled to my native Somalia . I hadn't got round to making an appointment at the US embassy and for that reason I needed direct flights .
I got an email from Delta with the itinerary for the flight . This included a 2 hour layover in Atlanta . Apprantly travelup "didn't know " about this layover .
How can they not know about a layover . They refuse to give me back any of my money even though they falsely sold me a direct flight with a "surprise " layover .
When I called the office they tried everything to get rid of me and basically not in so many words told me It was too bad .
Don't use this company ever !”
“Booked flights (multiple journeys) in the last two hours. Asked Travel up for cancelling the flights, so that further journeys can be added. I was told £50 / head would be deducted! That is not what the law says... A bunch of thieves!”
“These guys are complete thieves, avoid them like the plague.
First, they advertise their flights under reputable airlines with small text that says 'managed by American Airlines' or something similar. Then, when you get your ticket it's a 100% American Airlines flight and the more reputable airlines are nowhere to be seen.
Second, if you need to change your ticket good luck. They told me that it would cost me an additional 1200 Euros to alter my ticket date due to it being a 'high season'. I was actually attempting to move my ticket to the low season and did a basic search and found that the average ticket price was around 600 Euros. So, they were basically attempting to charge me 2300 Euros -- my initial 1100 Euro flight plus their 1200 Euro fee to change my ticket-- for a 600 Euro flight.
They're basically scammers. They should be removed from the flight scanner sites for basic consumer protection violations. There are plenty of reviews from actual customers, but you have to dig a little. They seem to have a high rating on TrustPilot and I'm assuming they're either getting bad reviews removed somehow or have a portion of their team creating fake reviews. I can't imagine they'll be in business for too much longer.”
“Took money, didn't book the advertised travel. Was put on hold for 30 minutes, harassed by customer service, who were rude and refused to refund my money.”
“TarvelUp seriously misrepresents what they are selling.
They advertise Virgin flights but send Delta tickets. The argue it the same thing. If it is then send me the other ones.
On Kayak, they advertise Virgin direct non stop flights but they are Delta one stop. Route LGW to MCO is Virgin but return is Delta via Boston. They fake the Airline name and flight number.
The first time I caught them and complained they just cancelled my flight, they had no right to do without consulting me. I continued the complaint and then they let it slip they had cancelled the flight 10 days to departure and it cost me much more money to re-book elsewhere.
The second time, yes I gave them the chance, I upgraded my tickets from Delta to Virgin, paid more , got the confirmation they where Virgin then 4 days before departure the tickets arrived for DELTA airlines.
These are not errors but serious mis-selling. I have other errors on their site.
My advice is not to use them.”
