“WE were assisted very ably by Kyle Roberts. We used vouchers from flights cancelled during covid. Kyle was patient and helped us in using the vouchers and make fresh bookings. Thanks very much”
“Kyle was amazing, he really went out of his way to help me and I really appreciated him for it. I would recommend 100 stars if it were possible.
Thanks Kyle”
“I am giving 5 stars ⭐️ to Aymen as she solves my refund query which is was in pending since 6 months I’ve called travel up many times but no one answered to me 8 days before I rang again and Aymen picked up the call she talked with me very politely listens to my query and then she solve that for me i am very happy because of her travel up needs this kind of agents I got my refund because of Aymen ⭐️⭐️⭐️⭐️⭐️ She deserves this 5 stars 🌟 once again THANKYOU AYMEN ❤️”
“Customer service advisor Brian was vey helpful along the process. I had to cancel my flight, change dates and change airlines. All of this was done through one phone call without any disruptions. He was very patient to answer all my question.
He made sure that the customers are happy and at the same time, he made the customer feel that travel-up is the best option they have.”
“I talked to sana she was so rude she quoted 200£ extra to book a flight very disappointed from her . Another agent name kashish she was so polite but SANA is so RUDE please take action against this that we are also working doing jobs so please don’t charge this much extra from us”
“Travel up done this to me 2nd time
When I am booking then during the booking prices changes, which is unfair
Sameer Akhtar was very helpful and professional but your company needs to change policy of trying to make extra money at the end of bookings”
“I am completely satisfied that I bought tickets for a trip to Munich from TravelUp. Apart from their price, that was lower as compared with other offers, the efficiency of the customer service impressed me very much. I would like to mention in particular the Admin. Manager Mr. Colin Richard for his kindness and promtness in answering my queries and his competence in solving them. I think that such a friendly and available behaviour is very important for a customer.”
