“Etihad changed our flight times and weren't too helpful as the changes didn't suit us. Rhys Turner got us sorted out very promptly with no fuss. Thanks Rhys.”
“Etihad changed our flight times and were not too helpful as the changes didn't work for us. Rhys Turner was very helpful and got us sorted out very promptly and efficiently. Thank you Rhys”
“I have been dealing with Jenna Summers and she has been fantastic, we had some changes to flight times and was quick to inform us, quick to reply to emails and answered all my questions along the way. Jenna has given me confidence in the website as to me it was unknown before I booked it. Thanks Jenna, keep it going :)”
“Booking process was very smooth, with great prices, since then there has been a schedule change and Rhys Turner from customer service has been fantastic keeping me updated and sorting out new flight, even when the new flight scheduled was wrong Rhys was very apologetic and had the problem sorted as soon as possible. Fingers crossed this is the last of the changes.”
“First of all, they had the cheapest flight to offer. Secondly, since one of the flights was cancelled, they managed to offer me even better flight solution so I’m really happy with the outcome. Customer service was really efficient!”
“Streamlined website, easy to use and understand. Nonetheless had an error in my reservation that Jake remedied quickly and easily. Customer service was great -- simple, transparent and very responsive. Will do future bookings with TravelUp!”
“Neil Customer Services Travel up
Excellent communication regarding a change of flight times - thank you Neil. Experience of Travelup so far during the booking process has very good.”
“I would definitely book with Travelup- their prices are very good and they keep you up to date with any flight changes and if they can will give you the option to change if the new flight time doesn't suit- I have used travelup before and would recommend”
“Neil Customer Services Travel up, is excellent,as we got flights shudle change in Dubai with long wait, I don't want take that chnage up kids, email to CSA, Neil deal it with and sort out another flight within 24 hours without any extra cost. I'm very happy with his service. 5 star Neil....”
