“Absolute nightmare to contact - I’ve been waiting 8 weeks for a matter that is yet to be resolved. Can’t even get a refund and have had to contact citizens advice and report to trading standards. Travel up are only sending review links to select customers for reviews.”
“The customer service centre was very busy, but once I was connected both the admin and baggage teams were very helpful. Junaid was very professional and polite, he clearly explained the options and gave great service throughout by keeping on the call and sending me information by email. Well done Junaid, thank you!”
“Lisa Jane very helpful, stayed on the line whilst I made payment for my suitcase, still waiting for confirmation of payment and adjustment to my ticket .”
“A bit of a wait on the phone (having tried email) but once I spoke to Muhammed Ibrahim he was able to resolve the issue of a flight cancelled by British Airways very quickly and helpfully. Happy to recommend them.”
“Kyle Roberts is an excellent asset for the company. Really polite, very helpful and genuinely going out of his way to provide an excellent customer service. Scores 10/10🙂”
“Tahir sajjad was very corporative and polite. He responded very well to all my querries and helped me to book my tickects. Overall process was calm and easy.”
