“Lisa our agent was brilliant yet again. Been booking through her yet again and she is very efficient and emails you various choices of flights instantly with prices and you choose which suits you best and she does the rest.
You can email to call you back and she always does.
Really happy with the service.”
“MUHAMMAD.IBRAHIM, was very helpful when I was looking to rebook a flight that cancelled on me by British airways. However, this was my 2nd attempt to contact travel up as the first was unacceptable, the whole process was long and I've had to spend a lot of my work time sat on hold which is obviously not great.”
“We had a very good experience. Our flight was cancelled by the airline. Nash from TravelUp helped with the re booking. We contacted via email and the response was quite good. Managed to get the rebooking done smoothly.”
“Excellent support given by Nash Davies.
He was very efficient and considerate while rebooking my tickets. Gave multiple options and did prompt booking. Very good service”
“Mr Tahir Sajjad has entertained me for booking my tickets from UK to Pakistan and he has been phenomenal and exceptionally patient throughout the process… so cheers to him and looking looking forward for my trouble less journey to Pakistan.”
“I needed help with wheelchair access for an elderly traveller. I was asked to contact the airline direct rather than going through Travel Up. I asked for a telephone number to speak to the airline as I was struggling to get through to them and was told they do not have a number. It took me two days to resolve the issue by the airline NOT TravelUp. I will never book through them again and strongly recommend that others should consider this before booking.”
“KYLE ROBERTS was incredibly helpful! He was able to help me in rebooking my cancelled flights even when BA were not.
The wait times for BA were so long and he persevered to get the result we both wanted! Thank you so much :)”
“Kyle Roberts of Travel Up was very helpful when booking our tickets. Very professional and very prompt in his response to our emails. Would highly recommend him.”
“When you get stuck making your booking, Travelup is the way to go. They first listen to where you got stuck and then one step at a time the problem is unpicked. I especially liked the fact that I was told that I did not need to rush when I was filling in some details online and it was taking me a while. The operative, a Mr. Samer Akhter told me he would be there for me so not to worry -just take my time. And when I made a mistake and had to start again, it was as if that was not a problem. Talk about being "mega-patient!" That is what he was - patient. He also waited to ensure that I received the confirmation email. I believe I got the best price available as he double-checked my flying preferences. All in all, I was very pleased with the service offered by Samer Akhter.”
