“Just receive news from the airlines, they have refunded back travelup my money ages ago, but travel up wont reply to my emails and wont pay me back!!! It's been 9 months!!! THEY ARE THIEVES BEWARE!!!!!!!!!!!!!!”
“I just heard from the airlines that my money has been refunded back to the travelup, until now they still wont pay me back. BEWARE THEY ARE FRAUD!!!!! REPORTED!!!”
“My girlfriend really likes to use this agency to book flight ticket and their prices are pretty good. Moreover, my flight was cancelled at March and I did not get the refund immediately; however, with the help by Fleming Greyson, I got my refund, although it is already the end of 2020.
Overall, a good agency.”
“Never ever use agency!!! THEY ARE THIEFS.... I had my flight cancelled and they wont get me my money back. I emailed them once a week for 9 months and they won't even email me back... NEVER AGAIN!!
I will report this people!!!!!!!!!!!”
“Had to postpone our holiday plans to following year due to lockdown restrictions, was very simple process to request credit voucher. Obviously this took time to process due to volume of cancellations at same time but always had emails / contact responded to & they were able to give me credit voucher for full amount from the airline. Would recommend and use again.”
“Ticket cancellation with either a cash refund or a voucher option was simple and quick. Thanks to Fleming Greyson this process was easier than expected and I received the support I needed. Lovely staff, effective outcomes and short waiting line for phone calls.”
“Terrible company, incompetent at best, thieves at worst
You will end up like me...no f;ights and no money and very annouyed that they are giving you the run around...it's been 6 months”
“I have a flight booked to Brazil with my wife to see family and friends for Christmas. Due to pandemic the airline company changed the flights in a way we would definitely loose our connection flight to London. Now thanks to a very professional response from Travel Up ticketing department, specially Janki, this issue was sorted out. Flights were changed again and new e-tickets issued. Outstanding Customer Service. Thank you!”
“Sofia Smith - Customer Service was fantastic in helping me with rescheduling a cancelled flight. Her communication was constant and everything got sorted within 24-48 hrs. Very impressive and very thankful for her help!”
“Mr. Fleming Greyson answered the phone to my request that I get some help from Travel Up to cancel my return flights to Dubai due in late December, as I was taking two disabled vulnerable passengers with me and I was fearful that they would be seriously ill if they contracted Covid 19 and I am 70 and also at risk. He very politely explained that Travel Up could help by offering me two options to either take full value of tickets in coupns for later date or receive a full refund at a handling charge of £50. He dealt with this offer and my choice of a refund very efficiently and I await for 6-8 weeks now for this to complete. I was very pleased at his manners and efficiency.”
“Lilli Adam was very helpful sorting out my new date after a cancellation. She kept in touch by email and was highly responsive over the phone. All together was quick and stress free. Thanks Lilli
Sandra”
“Fleming Grayson was most helpful on the phone and reassuring that the refund process would be sorted. He explained the process clearly. We will definitely use a Travelup again in the future once we are permitted to travel.”
“Spoke to a customer service agent named Fleming Greyson, he handled everything in a professional and excellent manner and was very helpful with regards to cancellation of my flights.”
“I had to reschedule my flights twice due to Covid 19 and they were very helpful. The last time I called after my flight was cancelled and in 30 minutes they had a new ticket issued for me. Thank you very much Fleming Greyson!!!”
“The worst experience I have ever had! Tried to charge me £280 for a flight change when it was due to corona virus - claiming it was emirates charge - emirates changed for free!
He said December was a peak time so to change my ticket cost more- he couldn’t tell me why it was cheaper to book a whole new ticket though? I paid £450 originally for a round trip - a round trip in December cost only £80 more yet for one let he wants 280? How does that make sense??
The man I spoke to- I would say gentleman (but he most definitely wasn’t)! also wouldn’t give a voucher and just kept saying December is peak- yes I get that but why is the cost SO high as I have already paid - I have never heard of a change in fare be so expensive- ever!
Not to mention the wait, I had to wait on hold 3 times- my total wait time was over 2 hrs! Thankful Emirates changed directly for no extra cost, and I got through within 10 minutes!
Also to mention on my original booking there was a confusion with baggage allowances and I ended up paying almost £200 in extra baggage- after being told different prices for the extra.
I sent about 20 emails to this company- none were responded to, I never leave reviews but on this occasions I was so shocked by the awful service and rude staff- I had to! I would pay never to use their services again.”
