“Although TU has handled my situation in a way that induced my anxiety. Fleming Greyson assured me that he would help me which he eventually did and today the 16th my situation was finally sorted and i can finally rest and be calm knowing that my flight is actually will take place on the 26th.”
“All of my flights cancelled without any notification from airline. But thanks to a great help of Sofia Smith, now I have the alternative and can travel back home for holidays with my family. Thank you.”
“All of my flights cancelled without any notification from airline. But thanks to a great help of Michelle Vincent, now I have the alternative and can travel back home for holidays with my family. Thank you Michelle!”
“Just receive news from the airlines, they have refunded back travelup my money ages ago, but travel up wont reply to my emails and wont pay me back!!! It's been 9 months!!! THEY ARE THIEVES BEWARE!!!!!!!!!!!!!!”
“I just heard from the airlines that my money has been refunded back to the travelup, until now they still wont pay me back. BEWARE THEY ARE FRAUD!!!!! REPORTED!!!”
“My girlfriend really likes to use this agency to book flight ticket and their prices are pretty good. Moreover, my flight was cancelled at March and I did not get the refund immediately; however, with the help by Fleming Greyson, I got my refund, although it is already the end of 2020.
Overall, a good agency.”
“Never ever use agency!!! THEY ARE THIEFS.... I had my flight cancelled and they wont get me my money back. I emailed them once a week for 9 months and they won't even email me back... NEVER AGAIN!!
I will report this people!!!!!!!!!!!”
“Had to postpone our holiday plans to following year due to lockdown restrictions, was very simple process to request credit voucher. Obviously this took time to process due to volume of cancellations at same time but always had emails / contact responded to & they were able to give me credit voucher for full amount from the airline. Would recommend and use again.”
“Ticket cancellation with either a cash refund or a voucher option was simple and quick. Thanks to Fleming Greyson this process was easier than expected and I received the support I needed. Lovely staff, effective outcomes and short waiting line for phone calls.”
“Terrible company, incompetent at best, thieves at worst
You will end up like me...no f;ights and no money and very annouyed that they are giving you the run around...it's been 6 months”
“I have a flight booked to Brazil with my wife to see family and friends for Christmas. Due to pandemic the airline company changed the flights in a way we would definitely loose our connection flight to London. Now thanks to a very professional response from Travel Up ticketing department, specially Janki, this issue was sorted out. Flights were changed again and new e-tickets issued. Outstanding Customer Service. Thank you!”
“Sofia Smith - Customer Service was fantastic in helping me with rescheduling a cancelled flight. Her communication was constant and everything got sorted within 24-48 hrs. Very impressive and very thankful for her help!”
“Mr. Fleming Greyson answered the phone to my request that I get some help from Travel Up to cancel my return flights to Dubai due in late December, as I was taking two disabled vulnerable passengers with me and I was fearful that they would be seriously ill if they contracted Covid 19 and I am 70 and also at risk. He very politely explained that Travel Up could help by offering me two options to either take full value of tickets in coupns for later date or receive a full refund at a handling charge of £50. He dealt with this offer and my choice of a refund very efficiently and I await for 6-8 weeks now for this to complete. I was very pleased at his manners and efficiency.”
“Lilli Adam was very helpful sorting out my new date after a cancellation. She kept in touch by email and was highly responsive over the phone. All together was quick and stress free. Thanks Lilli
Sandra”
