“To be honest, I was a little bit upset at the beginning when my flight with British Airways was cancelled and the airline had already sent the cancellation email and Travel Up wouldn't even show up the changes in their website. But a little while after I sent an email to the agency, they solved the problem and sent me my new ticket.”
“Excellent customer service - there was an issue when booking my flights. I got through to Sameer Akhtar when calling who then seamlessly resolved the problem for me. He was extremely helpful and polite. I was very impressed. Will definitely use Travelup again.”
“Today I was dealt with by a very friendly telephone customer service person. Up until now they have not been very helpful and friendly but today Mohammed Ibrahim was. I would like to have him recognised for his kindness. You need more operatives like him. Thankyou.
I hope he is recognised.”
“BA cancelled one of our flights. Hearhrow. After emailing the TravelUp admin team, Milo Grey managed to reorganise an alternative flight for us. Very quick - less than 24 hours- response and resolution. Very impressed. Thanks!”
“Great experience with Abdur Rehmen. Booked flights w/ BA and am told I'll receive E-tickets in 24 hours. Thanks Abdur Rehmen, great working with you.”
“Not helpful not correct information given.
Not answering the phone putting on hold .
Nearly more then one hours and when they answer relevant person not available.
Do not book with them please check before you book your flight with them .”
“Yes, the customer service from Kyle Roberts was really top-notch. He helped me to rectify my flight that was canceled by the airline. He was patient and gave good customer service.”
“ABDUR REHMAN was amazing! super helpful. extremely patient! most importantly got the job done! I feel so happy and pleased with his service.
thank you Abdur!”
“Apart from the wait time which took me 4 attempts to get throw, I Spoke to Peter Braun and he was great and very professional, managed to book my sister a flight as her original flight had got cancelled, very good customer service from Peter, thank you for the great customer service you provided and not forgetting the call back you made to put our mind at rest and to insure that my sister flight had been rebooked again thank you”
