“Hi I've just been dealing with a Travelup employee, Lisa Jane who has very efficiently rescheduled my cancelled flight. Many thanks for an easy transaction.”
“After 48h of waiting for my confirmation and voucher, Faiz was the first one who kept his word and made sure I received them with minutes. I was really fortunate to reach him.”
“Having a flight cancelled by BA ! It took them five days to let me know to go back to Travel up.
Lisa -Jane answered my call after a short wait and spent all afternoon getting me another flight.
Thank you - great customer Service Lisa 👍👌”
“Lisa Jane did a great job of rebooking our flights quickly and efficiently following a flight cancellation by the airline and she also sent confirmation emails quickly. Thank you”
“Travelup did a good job with my hotel booking. No issues and they were helpful. vimal.Kishan Was my agent and he did a good job getting me the information I requested. Thank you!”
“Excellent customer service by Agent zunaid. He was very efficient to solve the issues of the customers. My flight was cancelled by airlines and i have informed zunaid about this issue within 2 hours he resolved the problem and he has arranged me an alternative flight. very impressive, great service.”
“Hi i have been trying to make a payment for aflight sameer was so patient .. and happy to hold the line .. even when i gave up he kept in touch and i have niw finally got payment made ..again sameer called me straight back .. asset to your company..thank you sameer.”
“To be honest, I was a little bit upset at the beginning when my flight with British Airways was cancelled and the airline had already sent the cancellation email and Travel Up wouldn't even show up the changes in their website. But a little while after I sent an email to the agency, they solved the problem and sent me my new ticket.”
“Excellent customer service - there was an issue when booking my flights. I got through to Sameer Akhtar when calling who then seamlessly resolved the problem for me. He was extremely helpful and polite. I was very impressed. Will definitely use Travelup again.”
“Today I was dealt with by a very friendly telephone customer service person. Up until now they have not been very helpful and friendly but today Mohammed Ibrahim was. I would like to have him recognised for his kindness. You need more operatives like him. Thankyou.
I hope he is recognised.”
“BA cancelled one of our flights. Hearhrow. After emailing the TravelUp admin team, Milo Grey managed to reorganise an alternative flight for us. Very quick - less than 24 hours- response and resolution. Very impressed. Thanks!”
