“Their customer service is horrible, very rude people, don't know how to handle matters, my flight details were changed 3 times! Its very frustrating for me, even if its the airlines fault, but these people as a company should know how to talk to customers!”
“When I call them and there was two person was very rude on the phone. I was not happy then I email them to explain about questions and a formal complaint. They responded with my answer which it is good thing but not even apologised me. I would not recommended this company at all.”
“Liam Johnson informed me of my flight changes and emailed back very efficiently after he had received my reply confirming that I was happy with the changes.”
“Our outbound connecting flight to Manchester was cancelled by Flybe about two weeks before departure (no surprise), so Travelup then rebooked us on a connection with 20 mins between flights. Clearly this was unfeasible and I made them aware of this. Their response was to act as if it wasn't their problem but rather the airline. As the agent, they should be sorting this out. After many days of sorting other options myself, I basically had to tell Travelup what flights to book us on. Completely useless as a agent when something goes wrong.”
“Sofia Smith was very efficient replying to emails when our flights had been changed, offering us a few alternatives. However, I was not happy that the flights had been changed resulting in us losing a day of our holiday with no compensation offered.”
“I was very happy with the service I received from Travel Up , they are efficient and advise you swiftly if there were any changes to your flight times and then follow it up with a new E ticket. My only criticism for them is that I never received the Original E Ticket on time of booking. After a couple of emails asking them for it.. I gave up and called the airline direct and they forwarded me the E Ticket as we were on the phone. This issue has not put me off booking with them again, as it was just a minor blip their side .”
“Very happy with the service. I was emailed 3 weeks before my flight to notify of schedule change by janki. Great customer service and I also purchased my ticket at a reasonable price. Overall very good service.”
“I had booed 4 multi-stops with Travelup 1st time by Skyscanner after payment has gone true & confirmation back . they are 3 flight wrong & time flight, Try to contact the staff at 9.15pm at night & tell me to call admin flight 9am -6 pm next day, Yes I did & been talking all day but nobody can help me & you will have to pay for the fee that way Travel make money for . Not my fault & double check before making a payment. I will have a meeting in Taiwan 10 am How on earth I will book my flight at 7.50 am from Taiwan to Bangkok. very upset & headache, No more this Travelup. Also, I will send the email to Watchdog & Channel 5 investigate this agency xx good luck the hell Travelup”
“Our flight times got changed but upon emailing regarding this, Sophia was so helpful and offered us 3 alternatives which were incredibly helpful and beyond what we were expecting. Such a lovely refreshing experience. Thank you!”
“Customer service inexperienced, aggressive and unhelpful.
We were told that we would get seats together and on that basis went ahead with the booking, only to find we were separated.
They may be cheaper, but there's a reason for that.”
