“The worst experience ever! Please avoid #TravelUP company, their Customer Service is AWFUL! Please read their bad reviews before you think about buying your flight ticket with them. They don't know how to answer the telephone professionally: "Hello, my name is ... how can I help you today?" Instead, a very rude guy answered the phone "Hello" and that was it.
"What else would you like, your ticket has been booked, you shouldn't call us. why are you calling us?"
AVOID THIS COMPANY! Regret so much why I bought my ticket with these piece of shi***
Hope everything will be ok with my flight.”
“Do not use this company. In February this year I booked a flight from Manchester to JFK totalling £1,000 for two people for October 2016. We noticed that we had missed an "s" of one of the surnames - it costs £89 to change. We have had a change of circumstances and contacted Travel up to see if we could transfer a name or refund. The operatives did not want to know, they were abrupt and rude. They had receive their money and did not want to help - I will never use them again and I have informed all my friends and colleagues not to use them.”
“Booking was straight forward, however our flight was then cancelled and altered without my knowledge. Takes a very long time to get through to speak to anyone in the admin dept, hang up and put you on hold without notice, was mid conversation on a few occasions and line just went on hold! Very rude! Staff not interested once they have your money, not worth saving a few pounds with all the hassle it comes with! Avoid!!!”
“Awful, booked a flight MAN-JFK with this company and this didn't advise us that as it was operated by American Airlines some of the onboard services differed- namely there is no personal in-flight entertainment. Personally I think this is disgraceful not to be upfront and make customers aware of this before they buy as we never would have purchased knowing this! They have been un-willing to give us a refund or change the flights without admin fee's- although they helped us booked seats together for free which was their only saving grace. But overall I would never use them again much better to book through the airlines- both American Airlines and BA agree that they should be helping us and that if we had booked directly they would help us but because it was booked through an agent they own the ticket and therefore can basically make up any rules they like about it!!
We are totally gutted as it has ruined our flight as there are only a few TV's on the plane therefore no choice- my partner is afraid of flying and it is his first long haul flight so having your own TV was a big part of the experience!!!”
“Pathetic, horrible, disgusting guys. We booked tickets months in advance and wanted to cancel one persons' due to medical emergency and they said "We can't refund, this is non-refundable ticket", the worst thing was they didn't tell us at the time of booking. Wish the Government regulates such sneaky company who cheat loads of money.”
“I booked my flights to San Diego in good time and received my e-tickets. Then I needed to change my travel dates as I was unable to travel the dates I booked. I was informed there would be a fee of £150 to change dates, I gave revised dates I wished to travel and was informed the fee would be £295 to change to revised dates, I asked to cancel the flights and asked for a refund, I was informed the booking was non refundable, I asked again for alternative dates to fly and was informed the fee would be £495. My original booking was £526 and it looks as if that will be written off and I will re-book my flights with another company, stay away from Travelup!!!”
“The most horrible service ever; they sent me tickets for wrong date and stated that was my fault despite being sure that I have never chosen that date. Furthermore insisted that I was sent emails of confirmation and ignoring my explanation that I had not received any emails. I felt they just need to charge and benefit from customers' tickets cancellation or amendment which may somehow helping them to compensate for presumed cheaper fares.”
“No customer service and no managment to speak to on weekends as they dont work, mum wanted to change the name on the ticket to my name as she is having an operation when she is supposed to be going away and they tried to make out the airline refunded the change only it is is a change to the first name.. i spoke to the airline before speaking to this rubbish company and they said they can change a name for £50 when i said this they tried to say that i was lying so it was the airline that had just told them they could bot do any changes..”
“Worst customer service known to man. Flight has been changed and over a week spent trying to find someone in customer service who can help. How I wish I saved myself the trouble and just booked with someone else in the first place. It may have been cheaper with travel up initially but I wish I spent more and been safe in the knowledge that I would have had some customer service and therefore some customer satisfaction.”
“I can't think of any other industry whereby a product (our flight) is changed by the retailer (TravelUp) and the retailer charges the customer (me) £300 because we cancelled it, despite rebooking a different flight through them, because otherwise we would have lost a day's holiday. Not only this but a request for help with costs incurred due to interest charges (we would not see the refund for 10 weeks) and changes to airport parking and car hire ,all in all, over £450, has been met with a four line email basically saying "tough"”
“Wish I'd read these reviews before booking! Couldn't fly on the day I was supposed to - airline said I had 6 months to change flights with a few of £100. Sadly had to do changes through travel up . First call centre people hardly spoke English - second guy told me it would be more expensive to change than buying a whole new flight-was then promised a call back - none. Of course they don't care once you've paid them! Even if costs slightly more to book direct with airline - do it! They don't deserve their ATOL status :(”
“Dishonest, horrible, nagty staff, they promised me my travel tax back but they never refund it. Never book through them its too much nighmare when you change your mind about a trip.”
“I would never use this company again.Firstly they misspelt my Christian name then accused me of the mistake.They then had the cheek to ask me for £100 to correct it.As it turned out I traveled without my name corrected as the airline was OK about it.This company caused myself and my husband a lot of stress.Never Never use this company.”
“These people are fraudulent and I think people must come together against this company. They trick people with everything for a quick get away. The best thing would be to book directly. You end up not saving and they are rude. They arrogantly threaten you and tell you that you won't get your money. Research how best to expose this company.”
“Booked a flight for August, me and my partner both checked the dates and we were sent a confirmation with different dates. Travelup said that they couldn't change the dates, names or even a partial refund. Lost £1130, there are a couple of other people online who this happened to the week before. Has this happened to anyone else?”
“I've booked my flights from Newcastle (UK) to Vienna, with a connection in Brusells.
I found out 24 hours before my flight that the flight from Newcastle to Brusells was rescheduled or cancelled (to this day no one explained to me what has happened). As this was Sunday, few days before Christmas and TravelUp refuse to provide any customer service on Sunday I rang the airline myself and after begging they agreed to find another flight for me, unsuccessfully. They agreed my flights would be refunded as soon as TravelUp contacts them.
So I emailed TravelUp the next morning from the airport after finding my own flights and paying £300 more than the flights I had already booked through them.
It's now April, still no refund and no contact from the Admin at TravelUp. Useless company, useless staff and no customer service”
“This is by far the worst customer service I have ever received from a travel agency! I have been lied to, given fake names and put out of pocket £300 due to what can only be described as their laziness and incomptence. I have been complaining for nearly a month now and their responses continually ignore my actual complaint! This is not good enough! I wish I researched prior to booking and seen the multiple similar stories to mine!”
“Don't be fooled by saving £10-20 on the price of your flight ticket. You will be ripped off should you need to make any changes to your booking. You won't be allowed to use the airline directly but will need to pay excessive fees for any changes made to the agency you booked with - namely Travelup.
The company is not transparent about their fees and won't clearly tell you what you are paying for (booking fee? admin fee? air fare?).
On top of that they are slow to reply and not friendly at all... not really willing to help!
Never again will I be using them and will also advise the same to friends and family.”
