“I am giving 5 stars ⭐️ to Aymen as she solves my refund query which is was in pending since 6 months I’ve called travel up many times but no one answered to me 8 days before I rang again and Aymen picked up the call she talked with me very politely listens to my query and then she solve that for me i am very happy because of her travel up needs this kind of agents I got my refund because of Aymen ⭐️⭐️⭐️⭐️⭐️ She deserves this 5 stars 🌟 once again THANKYOU AYMEN ❤️”
“Customer service advisor Brian was vey helpful along the process. I had to cancel my flight, change dates and change airlines. All of this was done through one phone call without any disruptions. He was very patient to answer all my question.
He made sure that the customers are happy and at the same time, he made the customer feel that travel-up is the best option they have.”
“I am completely satisfied that I bought tickets for a trip to Munich from TravelUp. Apart from their price, that was lower as compared with other offers, the efficiency of the customer service impressed me very much. I would like to mention in particular the Admin. Manager Mr. Colin Richard for his kindness and promtness in answering my queries and his competence in solving them. I think that such a friendly and available behaviour is very important for a customer.”
“Excellent customer service received from Colin Richard. Helped me with a change to my booking within a short period of time and no stress. Would highly recommend travel up and will use them for all future travel.”
