“Customer service advisor Brian was vey helpful along the process. I had to cancel my flight, change dates and change airlines. All of this was done through one phone call without any disruptions. He was very patient to answer all my question.
He made sure that the customers are happy and at the same time, he made the customer feel that travel-up is the best option they have.”
“I am completely satisfied that I bought tickets for a trip to Munich from TravelUp. Apart from their price, that was lower as compared with other offers, the efficiency of the customer service impressed me very much. I would like to mention in particular the Admin. Manager Mr. Colin Richard for his kindness and promtness in answering my queries and his competence in solving them. I think that such a friendly and available behaviour is very important for a customer.”
“Excellent customer service received from Colin Richard. Helped me with a change to my booking within a short period of time and no stress. Would highly recommend travel up and will use them for all future travel.”
“I am happy with the service received from Milo Grey today. He was able to process a cancellation voucher for me today due to a change in circumstances. Milo was clear and very helpful throughout the call. Good job!”
“Sameer has been prompt and helpful in trying to find the best flights deals for me and spending his time to search for best deal, appreciated his help.”
