Trees for a Change Reviews

Name: Trees for a Change
Rating: 4.95

5.0 Rating 1,130 Reviews

99 %

of reviewers recommend Trees for a Change

5.0

Based on 1,130 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Trees for a Change:

We plant trees as gifts and memorials in National Forests destroyed by wildfire. We help you give a gift and restore a forest at the same time.

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Trees for a Change 5 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m sorry to give such a poor review for trees for change. We loved the idea of planting a tree for the family of our clients who have passed away. But because of the process of mailing the postcard it takes too long and by the time the client is posted on the website it’s 2 to 3 weeks later if not longer. They need to update the process and make it electronic where you can email the company so that things are processed sooner. It’s unacceptable to send a card to our families a month after they’ve passed away.”

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Posted 2 years ago

HI Jodee- Thank you for your feedback. I totally agree, especially with the USPS taking longer now due to Covid. I will be in touch today with details about how you can email us registry names. We appreciate your support so much and we value your business! ~Kim

Posted 2 years ago

“We were quite disappointed with Trees for a Change in not being able to deliver what the web site has promoted (misleading marketing). In the "How It Works" diagram, it indicates that trees are planted and the photos & maps are made available AFTER the customer ordered a Tree Gift. This gives a false impression that the photos & maps are of the specific trees that are planted according to the customer order. This message is reenforced in the Personalized Grove of Trees product description: "Online access to photos & information about where the trees were planted". So the customers are not planting a tree or a grove of trees in honor of their loved ones, but are merely supporting the tree planting operation of Trees for a Change in honor of their loved ones. All these about photos and maps have nothing to do with specific customer orders, and have been overly emphasized and are quite misleading. They should merely be described as "here is where we are planting trees right now" and "here is a map of the area" (period).”

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Posted 2 years ago

HI There, David- We take great pride in the fact that we are the ONLY tree dedication service that provides photos of the trees we plant. And the trees folks dedicate through us are, indeed, in the group of trees that are on the map and photographed for the corresponding time period of orders. Our website does not lead folks to believe that we provide photos of individual trees, as that would be a nearly impossible task because we plant thousands of trees at once to restore large areas of devastated forest. I am sorry there has been a misunderstanding between us.

Posted 2 years ago

“A location of where the trees were planted would have been appreciated. The paper quality of the “certificate” was poor to where I chose not to send it to the grieving family.”

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Posted 5 years ago

Hello Sabiha- I am really sorry you are unhappy. It is extremely rare that a customer gives us a negative review. All tree locations are available on our website, and we get compliments all the time from customers who think our certificates are beautiful. I am going to contact you to see if we can make things right for you, as we value your business.

Posted 5 years ago

Trees for a Change is rated 5.0 based on 1,130 reviews