Triads Reviews

Name: Triads
Rating: 4.69

4.7 Rating 2,102 Reviews

93 %

of reviewers recommend Triads

Company Reviews

Questions

Metrics

4.7

Based on 2,102 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Phone:

07922753425

Email:

sales@triads.co.uk

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Triads 1 star review on 2nd September 2019

Of Triads

Triads 5 star review on 17th February 2019

Gavin

Triads 5 star review on 22nd January 2019

Taurai

Triads 5 star review on 20th January 2019

Mirek

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didnt receive my delivery, in DPD website it says that they didnt found my adress (besides everything is correct at it), and I dont have any answer of triads about it. My first buy at triads and I do not recomend at all.”

Helpful Report

Posted 5 years ago

“They are advertising and actually allowing you to purchase items that are non existent and was told on day of delivery they dont have the product after I'd called, have to wait 3 to 5 working days for a refund”

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Posted 5 years ago

“Poor packaging when the parcel came. costumer service rude”

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Posted 5 years ago

“I do. not like given bad reviews but I had to to this very un helpful company”

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Posted 5 years ago

“Trainers were stained, had to be returned at my own cost. Was not informed they has been received nor that they were unable to exchange as last pair. Had to phone up and ask. Still not had a refund”

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Posted 5 years ago

“Very hostile and unfriendly experience with Triads recently. My husband ordered some clothing online which wasn’t suitable, the items were going to cost £13 to return via post so I decided to return them myself. I approached the desk with my items and was made to feel very uncomfortable. Attitude and customer service was very poor! Won’t be ordering anything in future from this shop”

Helpful Report

Posted 5 years ago

“Returns process lengthy and confusing. Top was misleading. Picture did not show style of top. It appeared as a crew neck fit but when received was very very very low neck. Disappointed thoroughly especially as I had to pay for a item that was misdescribed. Will not use triads again”

Helpful Report

Posted 5 years ago

“Delivery was a let down, delivered on 3rd attempt after buying high profile trainers 1st time buyer and it has left a bad taste so will not be purchasing from this site again, had to call to find out the reasons behind the messed up deliveries nothing was refused my end but that was the paper left and I don’t see the point of having my mobile details if no initiative person(s) is going to use it, to find out if I can come out and sign for my trainers. After all that stress opened up the parcel The Nike trainers box was battered not good presentation for the amount I paid. Unpleasant shopping experience overall for a nice pair of trainers.”

Helpful Report

Posted 5 years ago

“Their same day shipping is actually 4-days from the date of purchase. They don’t send you the tracking number and don’t reply to your emails. Their costumer service seems to be non-exsistent.”

Helpful Report

Posted 5 years ago

Hi your order was packed the same day however was after our cut off date & as it was late friday fed ex do not pick up until the monday which was new years eve. Fed ex would have then emailed you the tracking number. Unfortunately you have been emailing over the holiday period when the store was closed we do apologize for this however everyone needs a holiday so sorry for the inconvenience though Also next day dispatch only covers UK mainland orders however as shippers take longfer to ship overseas especially in your case of singapore. Happy new year

Posted 5 years ago

“Had to pay for delivery as well as return Wrong sizing”

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Posted 5 years ago

“worst of worst”

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Posted 5 years ago

“The Worst website”

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Posted 5 years ago

“- very poor cominication - zero custemer service”

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Posted 5 years ago

“Terrible service. I refused delivery to have the item returned, and they charged me almost $90.”

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Posted 6 years ago

“I tried to cancel the order immediately after placing it. Triad insists on still charging 10 Pounds shipping fee without even shipping out the order.”

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Posted 6 years ago

“The shoes were two different colours. Heard nothing since they were returned.”

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Posted 6 years ago

Hi your shoes were received friday however our internet team on there return to work on monday have refunded you. There was as far as we can see a minimal colour difference however the customer is always right so sorry.

Posted 6 years ago

“Terrible experience! Shipped my box in a bag and received my box completely smashed! tried canceling before they shipped but they shipped anyways and got my shoe box smashed”

Helpful Report

Posted 6 years ago

“I asked for a return label and no one ever answered to my email, it's been over a week and I still don't have one.”

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Posted 6 years ago

“Sent parcel had the wrong address on it so never got it 3 weeks chasing and asking for refund or to help me track parcel was told its tough and I wouldn't get neither a refund pair of trainers, have send over 30 emails to get laughed at clearly got ripped of for £100 right on top off Xmas and will be 1 main present short on Xmas day Disgusting”

Helpful Report

Posted 7 years ago

“I only received part of my order, when I enquired via telephone I was made to feel as if I was being dishonest. I received no correspondence for some 4 days and when I did I was simply given a refund, I didn't ask, at any point, for a refund, I wanted my order delivered completed. Having then stated my wishes via email, I have been ignored.”

Helpful Report

Posted 7 years ago

Hi you ordered 2 pairs in a very heavy shoe launch where unfortunately we could not supply we had to only supply one pair not 2 pairs as other customers would have had none at all. You certainly weren't ignored you emailed on a friday evening when the offices were closed until monday however you chose to give us a bad review without giving us a chance to answer your questions, sorry we could not be more helpful. regards

Posted 7 years ago

Triads is rated 4.7 based on 2,102 reviews