trinca-ferro Reviews

Name: trinca-ferro
Address: 20 The Village 101 Amies Street, London
Rating: 4.49

4.5 Rating 810 Reviews

87 %

of reviewers recommend trinca-ferro

4.5

Based on 810 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Email:

robert@trinca-ferro.com

Location:

20 The Village 101 Amies Street
London
SW112JW

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trinca-ferro 5 star review on 13th April 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The thread that attaches to the back of the knob is loose and we had to fix with glue.”

Helpful Report

Posted 7 years ago

Hi Anonymous Thanks for your msg and most surprised to hear this...possibly you over tightened...normally if there is ever an issue we always send a replacement Apologies for any inconvenience Best Robert Trinca-Ferro

Posted 7 years ago

“The product is very good, but not the look I wanted for my home. Tried to return them and there is no return instructions, address or statement to say I will get my money back. There is no phone number available or a person to talk to. I am hoping I am not stuck with my purchase and out the $100 I spent. Will not order from them again.”

Helpful Report

Posted 8 years ago

Hi Pamela, Thanks for your review but I honestly thing that is a bit unfair. All that you have mentioned i your review is shown very clearly on our site.. links below... I know you didn't manage to find these but did email us and we immediately gave you all of the information that you required even though it was an Easter Sunday. We delivered speedily all of the items you asked for in your two separate orders and you have every right to change you mind if the items do not work for you as you had maybe imagined. But at the same time we can not be responsible for the costs of shipping back the products that we sent in good faith. Sorry if this has made you angry but I think it is clear that in this case we have done nothing wrong. We normally have great relations with our customers and we are sorry you will not be coming back. Best Victoria Trinca-Ferro http://www.trinca-ferro.com/terms-and-conditions http://www.trinca-ferro.com/contact-us/

Posted 8 years ago

“I was disappointed that my order could not be cancelled as I had a computer problem and ended up ordering 2 orders of the same thing. I tried to cancel it but was not allowed so now have 2 of the same thing.”

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Posted 8 years ago

Hi Sharrin, Thanks for your msg.. but in this case as explained by the time you asked to cancel we had already shipped... so how could we cancel the order..? We did offer you the chance to return..... we have hundreds of orders each week and it is common that customers place an order then another as they have miscounted the quantity... So in this case I think your review is a little unfair as it was simply your mistake in making two orders.and we shipped very much on time and offered a good level service... I can't do the impossible and get the package back once it has left. Best Robert Trinca-Ferro

Posted 8 years ago

“two of the items ordered I was completely happy with, but sadly the small glass knobs came away from the fitting as soon as they were in situ. Not a strong enough fixing.”

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Posted 8 years ago

so surprised to hear this we have had no issues before with this item.... we will always replace if there is a problem

Posted 8 years ago

“Goods still haven"t arrived. Money taken quickly enough so when I get what I ordered I'll let you know.”

Helpful Report

Posted 9 years ago

Hi Hazel and thanks for your comment. Yes there does seem to have been a delay with your package delivery with the courier company. I will chase this up now. Like all e-commerce company we do have to use the major courier guys to deliver our packages, by and large they do a good job. Also certainly we do take payment before sending and I think that it is fair to say that is also a fairly normal and necessary procedure on the internet. This has no bearing on your package being delayed and I was sad to see you had the idea that we just wanted to take your payment and didn't care about the delivery. That is not the case. I will be in touch as soon as hear back from the courier people with an update on your delivery. Best, Robert Trinca-Ferro

Posted 9 years ago

“Door handles that i ordered in pink!! are actually peach!! not happy but haven't time to send them back.”

Helpful Report

Posted 9 years ago

Dear Rachel, Thanks for your review and so sorry you feel this way. We do try to represent and describe our products as well as possible in the images on our site and in our texts. Honestly we have never before had a complaint on this item. This pink is indeed a little peachy but I think the site images do show this fairly well. We hope that you will return to us again and we can offer you a special deal next time to make up for this misunderstanding. We do like a happy ending. Best, Robert Trinca-Ferro

Posted 9 years ago

“I have not received my order yet?!?? How long will it take to arrive and why have I been emailed this to leave a review without having the goods?!?!?!?!”

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Posted 9 years ago

Hi Kerry, So sorry about this... clearly something has gone wrong here... I will chase up the courtier people and my dispatch and give you a return tomorrow morning. Usually parcels reach in 72 hours of shipping....so apologies and I will make this right as soon as I can. Best, Robert Trinca-Ferro

Posted 9 years ago

“Dear Sir/Madam, I have not received my order yet!! I placed my order on June 18th. Please could you let me know if it has been shipped? Thank you, best, patricia casauxsl@yahoo.com”

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Posted 9 years ago

trinca-ferro is rated 4.5 based on 810 reviews