Name: trinca-ferro
Address: 20 The Village 101 Amies Street, London
Rating: 4.48

““After losing $170,500 to an online scam, I was devastated and unsure if I could ever recover my funds. A friend recommended Supreme Asset Agency, and I’m so glad I reached out to them. Their team was not only professional and knowledgeable but also compassionate throughout the entire process. They worked tirelessly to ensure my funds were recovered and kept me updated every step of the way. If you’ve fallen victim to a similar scam, I strongly recommend contacting them: 𝔼𝕞𝕒𝕚𝕝: 𝕤𝕦𝕡𝕣𝕖𝕞𝕖𝕒𝕤𝕤𝕖𝕥𝟟@𝕘𝕞𝕒𝕚𝕝.𝕔𝕠𝕞 𝕎𝕙𝕒𝕥𝕤𝔸𝕡𝕡: +𝟜𝟜 𝟟𝟛-𝟠𝟠-𝟞𝟡-𝟟𝟡-𝟝𝟠 I’m incredibly thankful for their efforts and would recommend their services to anyone in need.””

trinca-ferro 2 star review on 7th January 2025

Helpful Report

Posted 4 months ago

“Order # 100028466 update The goods have now been delivered after chasing, emailing and texting. Last minute drama with the courier not been able to deliver because the duty had not been paid and then coming back a few hours later. No refund has been offered for a very late delivery. I like Trinca Ferro products but they really need to sort themselves out”

Helpful Report

Posted 5 years ago

“We haven't received the knobs that we ordered yet, so cannot express an opinion on them, except for the delivery time.”

Helpful Report

Posted 6 years ago

Hi Rhett, Thanks for your message. You opted for our standard shipping service for your order and shipments are sent by International Signed For/Airmail and usually take 6 to 8 working days to arrive. This service doesn’t have the point to point updates like our premium DHL fast tracked courier service but is already included in the price of the product and your package will reach in the next couple of days. Apologies for any inconvenience. Best Victoria Trinca-Ferro

Posted 6 years ago

“Still waiting for the parcel to arrive 10 days after ordering and the tracking information button on the account doesn’t work! So right now not overly impressed!”

Helpful Report

Posted 6 years ago

Hi Karma, Thanks for your message. Sorry for any unusual delay .. you opted for our free delivery service with Royal Mail and we shipped on time but I have to say they have had a few delay issues in the last week but you should be out for delivery on Monday. Apologies for any inconvenience Regards, Victoria Trinca-Ferro

Posted 6 years ago

“The product was expensive but good quality but they were shipped from India with incorrect postage so I had to pay an additional £7 at the post office.”

Helpful Report

Posted 6 years ago

Thanks for your review. There should have been no extra charge and this sounds like an error.. you sent your review anonymously so I am not able to get in touch to resolve this issue. Please enter in contact by email. Apologies for any inconvenience Regards, Victoria Trinca-Ferro

Posted 6 years ago

“These drawer knobs were advertised as lilac but when I received them they were pink, so I now have 30 items I cannot use”

Helpful Report

Posted 6 years ago

Thanks for your review. We always ship the items as advertised, although colours can also vary a little from monitor to monitor. Please if you could email me an image of the issue we can always resolve a arrange a return. As you sent anonymously I am unable to contact you. Apologies for any inconvenience Best Victoria Trinca-Ferro

Posted 6 years ago

“Placed an order 12/4 and have yet to receive a shipping notification tomorrow is 12/24. . Since this is a Christmas decor item it will not arrive in time to use this year. How much sooner should I have ordered this to ensure on time Christmas delivery. I shall not order again due to unreliability.and no communication to update me on delivery progress.”

Helpful Report

Posted 6 years ago

Hi Leticia Wilde, Thank you for your review, however the tracking for your order is already showing your order was delivered. Please double check you end as depending on the situation your package could have been left with a house mate, builder or nearby neighbor. You opted for our standard shipping service for your order and shipments are sent by International Signed For/Airmail and usually take 6 to 8 working days to arrive. We can only apologise if this delivery was slightly later than usual as there have been some weather issues that may have impacted and also the high volumes at this time of year have caused USPS some delays. Sorry again for any inconvenience. Best Victoria Trinca-Ferro

Posted 6 years ago

“Not impressed with the mess up with delivery of my order placed 6th December 16th and still not delivered have visitors arriving on Tuesday and furniture in their room has no knobs on furniture I paid extra for fast delevery am not holding my breaths Sylvia Winton Perth Tasmania 7300 as advised on order”

Helpful Report

Posted 6 years ago

Hi Sylvia, Thanks for your email and so sorry about this. We have chased this and yes there does seem to have been a problem with your package due to a postcode in putting error at DHL and it is being returned to us. Our dispatch has already rectified this and sent again and you will receive by the start of next week. Apologies again for this unusual delay. Best, Victoria

Posted 6 years ago

“Keine ausreichende Info über 20 Euro Zollgebühr. Das war ärgerlich.”

Helpful Report

Posted 6 years ago

“I have had great service from this company in the past which is why I used them again. This time the product took ages to get to me and I had to pay a customs charge before my order could be delivered. I was not impressed 😒”

Helpful Report

Posted 6 years ago

“After paying for your knobs I was then sent an invoice by D H L to pay import tax if this is to be payed by the purchaser it should be stated at the pay point on line, I have never been asked to do this on line before are you able to explain. Your product was lovely but this makes them far to expensive!”

Helpful Report

Posted 7 years ago

“one of the knobs I bought was not the right size...”

Helpful Report

Posted 7 years ago

Hi Sandra, Thanks for your message and sorry you had an issue with your order. Our knobs do have different sizes depending on the models and we do put the dimensions clearly o the listing so that if you want to mix and match all is clear. Sorry if you have missed this. You can always ship an item back to us if it is not working for you. I am sorry I am not able to check your order as you didn't add you name to the review. Best Victoria Trinca-Ferro

Posted 7 years ago

“I ordered the 25-pack of seconds. The picture advertised was not indicative of what I received. While I knew the knobs wouldn’t be in perfect condition, the items sent went past what I would consider seconds and into the realm of very old stock that had been sitting around for years because they were ugly and no one would ever buy them. Sadly, they are unusable for my furniture projects and I have since placed an order for more knobs with another vendor.”

Helpful Report

Posted 7 years ago

Hi Gail, Thanks for your message and sorry if you were not completely happy. Our seconds are always a popular selection and sell at one third of the usual price. We sell so many of these and the listing image provided is only to give an idea of the selection included in this offer as the knobs sent will always vary randomly in according to current seconds stock availability at the time of order enabling us to always offer this special discount deal. Our stock is always fast moving and I can assure you that those we sent had not been sitting around for a long time. Going forward if you require specifics.. like only patterned or just white please just drop a note with the order and we can easily adapt. Once again we are sorry you were not fully satisfied with your order on this occasion. Best, Victoria Trinca-Ferro

Posted 7 years ago

“The item has still not arrived. I have sent 2 emails asking for information and have not had any reply.”

Helpful Report

Posted 7 years ago

“Whilst initially I had an especially positive experience with Trinca Ferro in terms of their prompt delivery and the excellent selection of handles and knobs which were available, my experience has now unfortunately become a negative one as I simply cannot make contact with this company. Upon receiving my order approximately three weeks ago, I immediately realised I was going to have to return the door knobs as they did not match my kitchen as I had hoped. I attempted to contact the company by telephone next day to ask for guidance with regard to returning the order but there was no reply to the telephone number they had listed. Since this time I have made a number of attempts to both telephone and email the company but the telephone remains answered and there has been no response whatsoever to my emails. I am extremely disappointed and frustrated by this experience and while I have never previously had cause to post a negative review online, I felt in this instance I had no choice as I simply do not think it is acceptable for a company to be so attentive and helpful to it's customers at the ordering stage but to then ignore them when it becomes necessary to process a return. This has therefore turned my initially positive experience of Trinca Ferro into an altogether negative one:-( If someone at Trinca Ferro is reading this, my Invoice ID is 100010263 so can you please get in touch!!!!”

Helpful Report

Posted 7 years ago

Hi Martina, Thanks for your review and sorry you sound so upset, but all you need to do is simply email us normally if you have any issue. Our email handle is info@trinca-ferro.com and our office always returns quickly on any issue. I have just checked your email handle martina.1@btinternet.com and nothing has been received from you so far. It is very rare that we have any issues like communicated this by phone and as I have been travelling in India over these past few weeks sourcing new products I have not been able to pick up due to the time difference and bad reception. Nothing more than this. Best Robert Trinca-Ferro

Posted 7 years ago

“We ordered cut glass Kristina knobs in two colors (amber and transparent). We were delighted with how they looked on the cupboard doors, however, within a couple of days two of the amber knobs came off in our hands as we opened the doors - the glue had come unstuck. We have had to glue the knobs back onto the screws ourselves and are hoping that it doesn't keep happening. We loved the look but the performance has been very disappointing.”

Helpful Report

Posted 7 years ago

Hi Lynette, Thanks for your message and so sorry to hear of this issue.. we have not had this problem before with this top selling item. There could have been an issue with over tightening and for this we provide the silicone washers to cushion and keep the knobs perfectly in place. If any of our products has an issue it is best if you can please send us an image and would of course send a replacement. Apologies for any inconvenience. Regards, Mike Trinca-Ferro

Posted 7 years ago

“I am still waiting for my order to arrive. I think it is coming by horse and cart.”

Helpful Report

Posted 7 years ago

Hi Jillian, Thanks you for your message and sorry you have had an issue, our orders normally reach within 72 hours of shipping. But we have already emailed you on this issue as DHL our courier partner are saying that they do not recognise the address you have provided and this is not on their system. We have already emailed you on this earlier today in fact as your package has bounced back to us and we are trying to resolve this. Please update and I hope you understand that we are doing our best to get you your package as soon as we can. Best Robert Trinca-Ferro

Posted 7 years ago

“The wrong items have been sent to us!”

Helpful Report

Posted 7 years ago

Thanks for your message and so sorry if you had an issue, as far as I can see from our shipping images we sent exactly as you ordered. If you have a problem you can always email us and if we have made a genuine mistake we will always replace. Apologies for any inconveniece.

Posted 7 years ago

“I have had no communication stating my order has been received or when it will be sent out to me, very disappointed.”

Helpful Report

Posted 7 years ago

Hi Anissa Lenon, Thank you for your review, our system sends out automatic emails confirming both the order and shipment, however what can happen is that depending on your email setting these can go to your spam folder. I have again sent copies to you. You package was shipped normally on DHL tracking #9027947832 and is Awaiting collection by recipient as requested since Monday, August 07, 2017 http://www.dhl.co.uk/en/express/tracking.html?AWB=9027947832&brand=DHL Please check and confirm Apologies for any inconvenience. Best, Victoria Trinca-Ferro

Posted 7 years ago

Hi Anissa Lenon, Thank you for your review, our system sends out automatic emails confirming both the order and shipment, however what can happen is that depending on your email setting these can go to your spam folder. I have again sent copies to you. You package was shipped normally on DHL tracking #9027947832 and is Awaiting collection by recipient as requested since Monday, August 07, 2017 http://www.dhl.co.uk/en/express/tracking.html?AWB=9027947832&brand=DHL Please check and confirm Apologies for any inconvenience. Best, Victoria Trinca-Ferro

Posted 7 years ago

“The knobs when they arrived look nothing like they did online! To return them seems to be hard work so they have been thrown in a draw.”

trinca-ferro 2 star review on 15th June 2017

Helpful Report

Posted 7 years ago

Hi Karen, We were surprised you have given us a bad review as we always offer a refund if the customer has a change of mind. But I would have to refute that this item is different to what you ordered…although of course images can vary a little for monitor to monitor. This distressed bone knob is a hugely popular seller and we have never had any issues before.. please see the image of what you ordered and what we sent below (the shipping images are of course unlit snapshots) All items on our site have images taken from the same batch of knobs that we ship. Maybe you messed something in the description, but sorry for any inconvenience

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone

trinca-ferro Reviews