Triodos Bank UK Reviews

Name: Triodos Bank UK
Address: Deanery Road, Bristol
Rating: 3.62

3.6 Rating 107 Reviews

65 %

of reviewers recommend Triodos Bank UK

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Phone:

0330 355 0355

Email:

contact@triodos.co.uk

Location:

Deanery Road
Bristol
BS1 5AS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I initially joined triodos because I wanted my money to be doing good in the world even when I wasn't using it. The poor online service and functionality quickly led me to use another bank for my day to day transactions, and I used triodos solely for my savings (which I rarely access). 18 months later, I am now trying to leave triodos, as each time I forget my password, they lock your account and POST a new password to your house - freezing access to your funds until you receive the letter (which has taken up to 2 weeks in the past). My wife is sick of my furious rants every time I try to interact with this bank that seems to have its systems and processes stuck in the 1980s. So I am leaving them (if I can get access to my account again).”

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Posted 3 years ago

“I Have a Personal Current Account with Triodos I paid monies into the account of £5,000 after this they froze my account. I spoke to the operator and explained that I has transferred the monies from another account that I hold, I have given this information 3 times now, its been 6 days that I haven't been able to log into my account, or speak to a manager, to get this resolved. I don't have access to my account to make any payments or use my card. Its outrageous! Do Not Use Triodos - This is NOT Ethical Considerate BANKING!!”

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Posted 4 years ago

Thank you for leaving your feedback. As you know, we are in touch with you directly and will keep you updated through email. Thank you, Ellie.

Posted 4 years ago

“Disappointed with service, no longer send out annual statements which are need to complete a tax return. Old accounts closed cant be accessed online, and they didn't bother send out a final statement when the bond came to end of term. I would be happy to support ethical banking and accept a lower interest rate but would expect a good customer service”

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Posted 7 years ago

We're sorry to hear we haven’t provided the service both you and we would expect. Please can you email contact@triodos.co.uk with your details and we can look into this further for you. Thank you, Triodos.

Posted 7 years ago

“Poor response to an enquiry”

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Posted 7 years ago

Triodos Bank UK is rated 3.6 based on 107 reviews