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Triodos Bank UK Reviews

4.2 Rating 78 Reviews

79 %

of reviewers recommend Triodos Bank UK

Company Reviews

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Phone:

0330 355 0355

Email:

contact@triodos.co.uk

Location:

Deanery Road
Bristol
BS1 5AS

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Triodos Bank UK 5 star review on 30th December 2016

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One major problem encountered - which received a pretty dismissive response from the Customer Services team - although to be fair its more of a strategic issue than a day - day operational problem. I attempted to pay a large cash sum from a pension into my Triodos current account. The pensions company (a large UK insurance firm) was unable to make the payment as Triodos are not on their list of approved banks for anti money laundering purposes. Fortunately I was able to make the payment into a current account I have with one of the big four banks. The point - which I attempted to make to Triodos customer services - is that while Triodos might consider itself a 'real' bank there are significant and major issues which they need to address before they are able to offer a full banking service. Clearly Triodos is not yet seen as an established member of the UK financial services sector. That said the day - day operation of the Triodos current account seems to be working well so far though limitations such as no overdraft, lack of branches, difficulty of paying in cash etc. may cause difficulties for some customers. There is also a lack of integration within their internet banking system which means that as an existing customer a full application form has to be completed in order to apply for e.g. a savings account. Triodos also (strangely nowadays) uses snail mail a lot for communication. Again this is an indication of the lack of integration within Internet Banking. At this stage I would say use Triodos for its ethical views (which can at times be somewhat extreme,one sided and lack nuance) and the ways it tries to manage money for social good. But for serious banking stick with one of the major players”

Posted 5 years ago

“Triodos is the one bank I feel I can trust, both with my money and how it uses it. The bank’s values are ones I believe in – using money for the good of the environment and society – and I feel secure knowing that my savings will not be used for environmentally destructive or exploitative investments. The new current account has proved perfect for my needs, communications are excellent, and the staff go the extra mile to be helpful.”

Posted 6 years ago

“Transferring my current account was very efficient, pretty much seamless. The account runs very smoothly and the information provided in the app is good. Of course I’m delighted that my money is being used for ethical purposes, but I must admit I thought the service might be a bit clunky. It absolutely isn’t: quite the opposite in fact, there’s everything I’d expect from a 21st-century bank.”

Posted 6 years ago

“Pure and simple - It's ethical! They communicate well and have my interests at heart. I have an incredible sense of purpose and passion and being an ambassador for this bank feels amazing. You know exactly where each penny goes and you'll find it's always for the benefit of our organic communities, indeed for the wellbeing of our entire planet. It's a pleasure and delight to be on board using their bsuienss accounts, current account and wonderful savings.”

Posted 6 years ago

“Excellent savings products - easy to open and manage online, with the added benefit of knowing that your money will be used only for ethical reasons.”

Posted 4 years ago

“Tridos phoned me & left a message. I phoned back, got through quickly & spoke to a person who was helpful & wasn't just reading the exact words from a computer screen - was human!”

Posted 5 years ago

“Recently swapped. Seamless transition, helpful phone line, clear conscience.”

Posted 6 years ago

“One word. ETHICAL.”

Posted 6 years ago

“Knowing that my funds are being put to good, responsible, decent use.”

Posted 6 years ago

“One of the great things about Triodos is that I always have such a positive experience when I call, and therefore I'm encouraged to call again rather than use guesswork and get things wrong. It's a win win! This is such a contrast to other banks that really don't seem to want to speak with you.”

Posted 6 years ago

“Their phone service at least lets you know where in the queue you are. So far it's take quite a long time to get the account and card on-line. Their security is tight, but things have been very slow re. getting up and running. Plus the on-line site is very busy and not that simple to navigate. Will report back once I have used the account for a month or so, but so far, "acceptable" is a good description of the service.”

Posted 6 years ago

“A telephone 'help' session which seemed designed to create obstacles rather than seek solutions. Also, they can't even get my name right - even though I have invested with them for years.”

Posted 6 years ago

Dear Mr. Singleton, Thank you for taking the time to provide a review and we are sorry to hear that you have had this experience. Please will you contact us on 0330 355 0355 or by letter with details of your interaction(s), so that we can address these issues, as we wish to provide you with the highest level of customer service. Thank you, Triodos.

Posted 6 years ago

“Quick reply from a person with no pre-recorded menus to go through. My question was answered comprehensively.”

Posted 7 years ago

“I have been a customer of the Triodos Bank for many years now. It is important to know that my savings are being invested in an ethical way and I fully believe this is the case with this Bank. It also has an excellent and very friendly customer service department - Thank you Triodos !!”

Posted 7 years ago

“Triodos calms the waters by encouraging saving, rigorously vetting potential borrowers and giving you time to think before making a significant decision around that most difficult substance: money.”

Posted 7 years ago

“Being the most helpful and understanding bank I have ever experienced.”

Posted 7 years ago

“great ethical stance, helpful helplines, good security, good feedback about decent projects the bank invests in around the globe - triodos is everything a bank should be.”

Posted 7 years ago

“Triodos is excellent but could do with offering higher interest if possible. I love the information they give and their transparency. They support such wonderful sustainable organisations. Waiting for their current account.”

Posted 7 years ago

“I was answered quickly, my queries dealt with quickly and to my entire satisfaction. Thank you.”

Posted 7 years ago

“I love the idea behind Triodos - it's just like banking, but it's ethical! And since joining, I've really appreciated the experience of Triodos; I get treated like a normal person when chatting to their Customer Services who are real people available via a UK landline number. In many respects that sums up the difference between them and any usual High Street bank. I suppose the clearest I can make it is that if they offered personal current accounts I'd open one immediately.”

Posted 7 years ago

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Triodos Bank UK is rated 4.2 based on 78 reviews