Triodos Bank UK Reviews

Name: Triodos Bank UK
Address: Deanery Road, Bristol
Rating: 4.22

4.2 Rating 78 Reviews

79 %

of reviewers recommend Triodos Bank UK

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Phone:

0330 355 0355

Email:

contact@triodos.co.uk

Location:

Deanery Road
Bristol
BS1 5AS

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Triodos Bank UK 5 star review on 30th December 2016

Mark Tinker

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I set up an account recently but must admit I'm a bit disappointed with the rather out-of-date technology. So far no fingerprint sign-on their Android app and no support for Google Pay. (This means carrying a card around all the time)Although I fully support their ethical stance I'm weighing up whether I shift completely away from my pre-existing bank even though my conscience will be troubled!”

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Posted 3 years ago

“One major problem encountered - which received a pretty dismissive response from the Customer Services team - although to be fair its more of a strategic issue than a day - day operational problem. I attempted to pay a large cash sum from a pension into my Triodos current account. The pensions company (a large UK insurance firm) was unable to make the payment as Triodos are not on their list of approved banks for anti money laundering purposes. Fortunately I was able to make the payment into a current account I have with one of the big four banks. The point - which I attempted to make to Triodos customer services - is that while Triodos might consider itself a 'real' bank there are significant and major issues which they need to address before they are able to offer a full banking service. Clearly Triodos is not yet seen as an established member of the UK financial services sector. That said the day - day operation of the Triodos current account seems to be working well so far though limitations such as no overdraft, lack of branches, difficulty of paying in cash etc. may cause difficulties for some customers. There is also a lack of integration within their internet banking system which means that as an existing customer a full application form has to be completed in order to apply for e.g. a savings account. Triodos also (strangely nowadays) uses snail mail a lot for communication. Again this is an indication of the lack of integration within Internet Banking. At this stage I would say use Triodos for its ethical views (which can at times be somewhat extreme,one sided and lack nuance) and the ways it tries to manage money for social good. But for serious banking stick with one of the major players”

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Posted 5 years ago

“Ethical Company which is marvellous but an unappealing website that is quite out dated in terms of the GUI. The 3 stars reflect that but not the core values which I give a 5.”

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Posted 6 years ago

Thanks for your review - we are currently working on a new website for the bank for launch later this year. Thanks for the 5 stars for our values.

Posted 6 years ago

“Their phone service at least lets you know where in the queue you are. So far it's take quite a long time to get the account and card on-line. Their security is tight, but things have been very slow re. getting up and running. Plus the on-line site is very busy and not that simple to navigate. Will report back once I have used the account for a month or so, but so far, "acceptable" is a good description of the service.”

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Posted 6 years ago

“Process of opening an account was very smooth and the customer service is amazing. Big downside is that no service is provided during the weekends.”

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Posted 7 years ago

Triodos Bank UK is rated 4.2 based on 78 reviews