Trion:Z Reviews

Name: Trion:Z
Address: Fence House Business UnitsFence Avenue, Macclesfield
Rating: 4.37

4.4 Rating 913 Reviews

84 %

of reviewers recommend Trion:Z

4.4

Based on 913 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

Visit Website

Phone:

01625347134

Email:

info@trionz.com

Location:

Fence House Business UnitsFence Avenue
Macclesfield
SK10 1LT

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Austin James

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is attempting to do a majority of its business abroad making its ability to provide good customer service impossible. With the need to make an exchange ($33 for me to return the bracelets) due to size, reply emails to check on the delivery status took days and sometimes weeks and eventually 5+ weels to receive bracelets a size smaller that were too small to wear. Upon emailing them back twice to inquire on the should be length of a medium size, there has been no response three weeks later. Bottomline, you're taking a big risk purchasing from this vendor.”

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Posted 6 years ago

“Order never arrived and no timeline was provided as to when it might be shipped or received. I communicated with Trion:Z and while it was indicated a re-order would be done, no specifics where given so I had to cancel the order.”

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Posted 6 years ago

Hi Mark, as confirmed with you last week via email - we have sent you a replacement for the missing posted item, which can be tracked here http://track2.royalmail.com/portal/rm/track?trackNumber=RV541818495GB please note we are in the UK so delivery to the US does take longer.

Posted 6 years ago

“Poor quality, you have been warned.”

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Posted 6 years ago

“Please send your request for review when the item actually delivered!!! So far, I don't receive anything...”

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Posted 6 years ago

Good Afternoon Andrey I have contacted the courier company who advised your product cleared customs on the 3rd December. Your bracelet was out for delivery yesterday. Due to the large number of parcels passing through customs this time of year we have been advised delays could occur. I apologise for any inconvenience this may have caused, Many thanks and kind regards Trion:Z

Posted 6 years ago

“I have a 19.5cm wrist size so went for medium. Should have got a large as I haven't been able to wear mine as it's unbearably tight. So if your close to the upper sizes listed go for a size up”

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Posted 6 years ago

Hi Bruce Sorry to hear your Duo is too tight - mediums only fit a wrist of up to 18cm, therefore would not be a suitable size for a wrist measuring 19.5cm. You can return unworn products as long as you have the packaging and they are in a resell-able condition, we will happily exchange this for you. Kind regards Trion:Z

Posted 6 years ago

“Have bought two bracelets, sizing is entirely random given that a large was gigantic and a medium was tiny relative. The reason for buying two is that the first "popped" off my wrist one day and disappeared. I thought it might have been something that was my fault, until the second one disappeared from my wrist after a week of wearing it too. In short, the bracelet clip is an awful design. I have had Trionz bracelets for over 10 years, but now I am £50 down without one and unlikely to buy another until they re-design them.”

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Posted 6 years ago

“Have had many from Trion Z in a medium this one came and was too small. The response I got was that they are individual cut and differ in size!? How are you suppose to order the right size if you don’t know how big it’s gonna be? So do I order another medium and hope it’s bigger or order a large and it be too big!!??”

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Posted 6 years ago

“Don’t have it yet”

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Posted 6 years ago

Good Afternoon Stuart Firstly I would like to apologise you have not received your item yet, I have checked the tracking information, it was released from American customs on the 28th November at 11:47. Due to the busy time of year items can take a little longer to clear customs. I apologise for any inconvenience this may have caused, your item will be with you shortly. Many thanks and kind regards, Trion:Z

Posted 6 years ago

“Absolutely horrible quality of product and Customer Service!!! They just ignore everything!!!”

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Posted 6 years ago

“I have not received my order as of today. 10/03/2018.”

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Posted 6 years ago

“Its not making me feel any better as after a week I still haven't received it. poor.”

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Posted 6 years ago

Good afternoon Michael, sorry to hear you haven't received your Zen Solo, it was posted out to you the very next day. We have sent another one out to you, this should reach you either tomorrow or Wednesday. Kind regards Trion:Z

Posted 6 years ago

“I bought the Duo Loop, going off the size chart ordered the Large as it said 22cm. When it came it was exactly 21cm and too small. I phoned up and was told there may be a problem with their manufacturer and that the XL was 22cm (size chart says 24cm!). I then had to pay for the return but was told they would send the XL out as soon as they received my returned braclet by 1st class post. I received an email to say the braclet had been received and the replacement had been dispatched. I emailed to ask if this was by 1st class as they said and never received a reply. The email telling me the replacement had been dispatched said it should arrive by 27th Sept 18 ....... just over 3 days after the email saying its been dispatched.....certainly not 1st class as I’d been told. I can’t comment on the braclet yet! But customer service leaves a lot to be desired!”

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Posted 6 years ago

“Never received my items. No way to contact anyone by phone.”

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Posted 6 years ago

“Thanks for the message asking me how my bracelet was coming along. Unfortunately, I haven’t received it yet so I can’t tell you how it is. Really wish it would come soon... I’m tired of standing by the mailbox waiting for it to come. Best regards.”

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Posted 6 years ago

“No delivery yet”

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Posted 6 years ago

“Have not rec. yet?”

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Posted 6 years ago

“Have not received item”

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Posted 6 years ago

“My new band arrived last week. I was happy with the look etc. but the clip must have been defective because within two days of putting it on, it detached from my wrist somewhere in London and that's it gone forever!! Frustrating because they are not cheap and my old one stayed on my wrist for three years without an issue.”

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Posted 6 years ago

“Haven't received the product yet!”

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Posted 6 years ago

“Doesnt work like it says”

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Posted 6 years ago

Trion:Z is rated 4.4 based on 913 reviews