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Trip.com Reviews

1.3 Rating 270 Reviews
8 %
of reviewers recommend Trip.com
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How quickly does Trip.com resolve customer queries?
(3 weeks ago)
Greater than 33% of reviewers feedback is Trip.com takes over a week to resolve customer queries.
(3 weeks ago)
76.32%
Industry Average
Have a great time staying at Pullman Jakarta. Room is clean and location is good. Shopping mall is just across the street. Experienced very good room cleaning service by Jannah. I would recommend anyone to stay in this hotel
- Anonymous
Great service very much appreciated during a time of need.
- David Talisman
I booked a trip from Izmir to London, but unfortunately, the flight was canceled. The company quickly informed me and asked me to book another flight. Though I was concerned about the additional cost, they reassured me that they would cover the difference. True to their word, they refunded the difference within a couple of days. Despite the initial inconvenience, their efficient handling of the situation turned it into a very positive experience. Excellent customer service!
- Magdalena