Login
Start Free Trial Are you a business? Click Here

Trip.com Reviews

2.6 Rating 502 Reviews
40 %
of reviewers recommend Trip.com
Get Answers to Your Questions
Ask a question and get answers from people who are customers of Trip.com.
How quickly does Trip.com resolve customer queries?
(3 weeks ago)
Greater than 37% of reviewers feedback is Trip.com resolves customer queries within an hour.
(3 weeks ago)
80.83%
Industry Average
From now onwards, Trips.com is my only platform for hotel booking. Thanks Yania , Yuki, Hakeem, Komathi & all the team members for their great service. They go all out , put it tremendous efforts to assist my booking in Osaka. Keep up the good work, thumbs up service. Kudos to all of you
- Tammy Teh
I made a booking mistake when I was planning my trip to Shanghai so I contacted customer support and with just one phone call, my issue was taken care off instantly. The service was impeccable!
- wilson
The customer service team is impressively responsive. Wait times are minimal even during peak hours. You’re rarely left waiting long, and the speed surpasses typical expectations for a large-scale service.
- Robin