True Religion Reviews

Name: True Religion
Rating: 1.28

1.3 Rating 409 Reviews

6 %

of reviewers recommend True Religion

Company Reviews

Questions

Metrics

1.3

Based on 409 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

844-878-7546

Email:

customersupport@truereligion.com

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True Religion 1 star review on 13th June 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to there website thinking there site was legit but there sending people fake jeans.. people go to the store cause these websites will RIP you off.”

Helpful Report

Posted 6 years ago

“This is the worst company I ever ordered from. I order a two piece sweatshirt and pants and they sent me the pants and canceled my sweatshirt the same day pants came. Then I ordered another sweatshirt and pants and the same thing happened. So I called to speak to a supervisor and I was told the supervisor will get back with me in a couple of days”

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Posted 6 years ago

“Jeans were on sales...Just recieved them...They just need to work on their shipping time...”

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Posted 6 years ago

“I order something’s from you guys doing holiday season never receive my package , I call and call no one never answer the they call me leave message same thing over and over again I let every one no true religion is rip off I guess that how you guys do business take from the customers, .”

Helpful Report

Posted 6 years ago

“Took money for a pair of jeans and having waited a long time told today that they have cancelled the order due to being out of stock, funny that the jeans are still on the website as available only now at double the price that I paid!!! Customer service rude and ignorant and no response from any other way of contacting, so all I can say is do not use there direct website as they obviously do not care about there own site sales!!!”

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Posted 6 years ago

“I thought True Religion was a big thing....Been waiting for my orders for over 2 weeks now....I wish I never view their website...Never seen something like this before”

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Posted 6 years ago

“I have bought a jeans at $110, they have sent me a T-shirt instead, I reported that to them and they asked me to return the pakage and I did, after they received the returned package they asked me to wait 7-14 business days so they can check the returned item, I would never buy from them again and I worn you not to do, you will waste your time and money”

Helpful Report

Posted 6 years ago

“Love their merchandise only jean i will ever wear sooo comfy never had a problem..thk you”

Helpful Report

Posted 6 years ago

“I had purchased 4 T-shirt,s at $70 a piece I washed them and one of the bottom seams fell apart plus they said xxxl on the tags way small never again”

Helpful Report

Posted 6 years ago

“TR is an example of what Customer Support should not be. Great jeans, but it ends there. Make sure you get your jeans at a store and you are happy with them when you walk out. Any other experience will be a nightmare. TR sent me the wrong pair of jeans 3 times. Email replies are practically non-existent (no, none in my Junk folder). Last reply to replace a botton was to use their repair email with specific info. No kidding, that's what I did use. I aged quite a bit waiting on IM chat and phone support. I do a lot of online shopping and leave plenty of 5 star reviews. I'm sorry, but TR barely makes 1 in my book for how they treat online customers.”

Helpful Report

Posted 6 years ago

“I placed an order 1 month ago and I only received half of yet. 1 item was shipped through UPS but was then sent to USPS and I am unable to track this package. But, that’s not all one more item hasn’t even been shipped, I have called costumer service 3 times and they tell me the same thing every time “We are looking for the item in a different warehouse because we don’t have any”... I wish I would’ve read these references below before making my purchase!”

Helpful Report

Posted 6 years ago

“I ordered $200 pair of jeans three months ago and after repeated messages to the company I still have no word of where my product is and whether or not they will refund me.”

Helpful Report

Posted 6 years ago

“I ordered my stuff like almost 2 weeks ago they sending me piece by piece mind you I ordered six pair of jeans and a shirt and that's so far I got two pair of jeans then I get an email Kaitlyn me they're sitting there from all over the place then I get another email saying sorry we don't have the order so I'm just wondering I see they reviews I should have looked at it before I ordered my stuff and then they going to send me something come up sorry 25% off okay”

Helpful Report

Posted 6 years ago

“Very bad business they will not refund your money back the supervisor need more training cannot communicate with a paying customer your rating are very very poor just refund my money back order no 06765980”

Helpful Report

Posted 6 years ago

“I put in a order on January 16,2019 my order was canceled because they didn't have it in stock at none of the stores or warehouses the money was taken out my account they was supposed to refund my money back 3 weeks ago and I called they still saying your money will be there 3 to 5 days never received it the supervisor and representatives are terrible you can't get a supervisor to the phone they lie and say the supervisor is helping another customer very poor business and customer service I am warning you do not buy from them on-line you will not get your money back my credit union will open a case to get my money back true religion is a very disorganized company don't order anything you will not get your money back I will call 7 on your side and complain to better business Bureau my order no is 06765980”

Helpful Report

Posted 6 years ago

“I placed an order over 2 weeks ago, on Jan 21, 2019, and only 1 of the 4 items I purchased shipped; it shipped only a few days ago (order number is 06783803). I called customer service last week and talked with a rude representative who eventually hung up on me. She told me TR was trying to find inventory in stores and thus the delay in shipment. I think it is ridiculous for a company like yours to have such poor knowledge of your inventory. Also, I was never told about the shipment delay or the lack of inventory of the other 3 items. I had to call back today to find out that the other items will never arrive. Some of those were presents for others. Your company's failure to provide accurate stock information and allowance of orders of items that AREN'T EVEN AVAILABLE is a big waste of time for many people, and it is all very dissatisfying. If your company wants to get out of bankruptcy, it needs to have a more customer-centered approach. Clearly that has not been established yet. I will not purchase from true religion again!”

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Posted 6 years ago

“This company isn't worth the time it takes to write a detailed review about them. All i can say is BUYER BEWARE!!!!!!!!!!!!!!!!!!!BUYER BEWARE!!!!!!”

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Posted 6 years ago

“As I'm writing this review, I'm on hold with the customer service. When I called, it said the wait time is 48 minutes. One hour and twenty minutes later, I'm still on hold. I have never seen a company as unorganized as TrueReligion. This company does not even deserve ZERO stars. Out of 17 items that I have ordered, 10 were canceled. I still don't understand how a company sells products without having the inventory and they can't even tell you if they are able to fulfill your order. Out of the 7 items received, 4 are worn items. You cannot make this stuff up. Terrible service, products, and customer service representatives. Never again will I deal with this company.”

Helpful Report

Posted 6 years ago

“Took £60 from my sons bank account a month after he purchased goods!! YOU BETTER REFUND ASAP!!!!!”

Helpful Report

Posted 6 years ago

“If you wanna place an order never get it and have your money stolen than yeah order from them if not i suggest you never order anything from them ever.”

Helpful Report

Posted 6 years ago

True Religion is rated 1.3 based on 409 reviews