True Religion Reviews

Name: True Religion
Rating: 1.31

1.3 Rating 424 Reviews

7 %

of reviewers recommend True Religion

Company Reviews

Questions

Metrics

1.3

Based on 424 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

844-878-7546

Email:

customersupport@truereligion.com

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True Religion 1 star review on 13th June 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“True religion will offer you overnight shipment via FedEx for a handsome fee unfortunately they do not have overnight shipping. It’s false advertisement and when you find that out like I did, they’re gonna tell you that you should’ve read their store policies because of the ignorance in their logistics it takes them two days to ship so you’ve already lost out on your overnight shipment so you’re looking at 3 to 4 days before you receive the overnight overnight shipment stay away from these people.”

Helpful Report

Posted 2 weeks ago

“This low character company charged $41.00 for overnight shipping that was an option and the price of course that didn’t happen and these ppl placed the onus on me by saying I should have read their company policy over night could mean 2-3 days because they don’t ship right away DONK!!! Then why in the Fauxx are you offering overnight shipping do you dreebs know that means arrival the next day don’t buy from these ppl my one and only mistake with this company I was about to buy more jeans and jackets but no waaaay in satans he’ll”

True Religion 1 star review on 8th January 2026

Helpful Report

Posted 3 weeks ago

“I ordered some jeans 4 pairs 4 shirts. Spent over $500 and still don't have my order. Which I ordered the day before Christmas. So I can tell you this. You guys would never with a capital N i get my business again!”

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Posted 3 weeks ago

“Just a big scam never received my full order”

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Posted 1 month ago

“I placed an order almost 2 wks ago that hasn't arrived I keep getting multiple delivery dates on it ....I possibly won't be ordering again once I ever receive my order this is crazy”

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Posted 2 months ago

“I have been a long time customer of true religion and love their brand; however I ordered a pair of jeans a couple of months ago and decided to finally take them out to wear them. I finally open them and notice they were defected. I emailed customer support and there response was appalling coming from what suppose to be a great company. I am very disappointed.”

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Posted 2 months ago

“Absolutely horrible customer service. The removed the ability to actually call them and changed to text or email only. This is because they moved the customer service to another country where English is their second language. They are liars that have never even seen the True Religion website. I am pretty sure that they are customer service reps that work for multiple companies and just have some random responses to any complaints.”

Helpful Report

Posted 3 months ago

“I purchased two pairs of jeans. One strangely was far too big so i returned them via carrier. 27 days later after receiving the jeans back I’m still chasing the refund. Now looking at escalation outside of the organisation. It’s robbery!”

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Posted 4 months ago

“Was sent wrong item contacted customer service. Showed them my email of what I was supposed to get and they told me I was wrong .very dishonest practice..”

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Posted 4 months ago

“Waiting a month for a couple of shirts is crazy.. better off shopping in store”

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Posted 4 months ago

“Customer support is a nightmare.”

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Posted 5 months ago

“This is the worst customer service ever. You cannot get help if you need it. I purchased gift cards for my daughter through the online store and cannot find the original email they sent. I have been trying to get copies for a week now. I have texted and I have emailed, as they do not have a number to speak to anyone. They tell me they resent the gift cards, I tell them no they haven't. I showed proof of my inbox (pics sent through text), proof of my spam, proof of my search of true religion in my mailbox. I am at my wit's end, and at this point, it's theft on their part as they have 350 of mine that I cannot seem to get back. I will never purchase anything from them again.”

Helpful Report

Posted 6 months ago

“Worst costume service I ever encountered! Super shady answers and don’t give any clarification . I’ve ordered a pair of jeans on their site ,they later shipped me the wrong color, and changed the name of the color on their site ! Nothing I’ve done helped me get any compensation. I sent them screenshots and proof and all they do is send automated emails and then end the conversation. By far worst experience I had shopping online”

Helpful Report

Posted 7 months ago

“Worst customer service ripped off for over 600 dollars and couldn't get a straight answer just beat around the bush felt like I was dealing with a scam artist”

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Posted 7 months ago

“I placed the order and have my old shipping address on there soon as I noticed this two minutes later, I tried to contact True religion. To change my shipping address. They told me after the order was processed but they couldn’t do anything to help. My package was delivered to the wrong address and stolen. True religion has no one to talk to you on the phone. Their company is a big scam people make mistakes about shipping addresses all the time. When you’re ordering hundreds of dollars in clothing there should be a way to help out the consumer.”

Helpful Report

Posted 8 months ago

“I ordered a package on 04/26 ground shipping I was suppose to receive that package on 05/03 did not receive the package and customer service states it would be delivered on May 12th Customer Service Dept suck real bad.. 04/26 ordered alleged delivery day 05/12 🤦🏾‍♀️”

Helpful Report

Posted 8 months ago

“I purchased a hoodie and love it only have worn it a few times and noticed the front of it has a red material like velvet and its coming off. for the price paid for it I am very disappointed and did not expect this to happen for the price and quality of clothes. I would definitely be thinking twice about purchasing anything again from True Religion.”

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Posted 9 months ago

“Wish I would’ve read these comments before ordering! Horrible customer service! Never buying from them again!”

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Posted 10 months ago

“I ordered over $600 worth of items for my family for Christmas. On December 17th I received a notice that they were delivered by FedEx. The items will never delivered. I contacted True Religion they tell me to contact FedEx. I contacted FedEx and since I wasn't the sender I wasn't able to obtain any information. I went back to True Religion and explain to them what FedEx said. We are now in the middle of January trying to find out about my package. Finally I get a response, the only way to deal with true religion is through emails at their convenience, and they told me I had to make a police report in order for them to do anything. By this time it is too late to file a police report since it happened way before Christmas and we were now entering February. I love one star because it wouldn't let me put a review with no stars. I am still out over $600. I did not want a refund all I wanted was the items replaced. I do not have a lot of money and $600 is quite a bit for me to lose that's half my rent. I will not be buying True Religion ever again regardless of my children.”

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Posted 11 months ago

“To whom it may concern I am really upset because I spent over 800$ with you all an doing the Xmas holidays got most of my order but 2 outfits are missing totaling about $300 I can’t get in contact with no one to talk about the issue I would like to do business with you all’s again but this is so unprofessional FedEx is who delivered part of order”

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Posted 1 year ago

True Religion is rated 1.3 based on 424 reviews