True Religion Reviews

Name: True Religion
Rating: 1.28

1.3 Rating 408 Reviews

6 %

of reviewers recommend True Religion

Company Reviews

Questions

Metrics

1.3

Based on 408 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

844-878-7546

Email:

customersupport@truereligion.com

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True Religion 1 star review on 13th June 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst costume service I ever encountered! Super shady answers and don’t give any clarification . I’ve ordered a pair of jeans on their site ,they later shipped me the wrong color, and changed the name of the color on their site ! Nothing I’ve done helped me get any compensation. I sent them screenshots and proof and all they do is send automated emails and then end the conversation. By far worst experience I had shopping online”

Helpful Report

Posted 3 weeks ago

“Worst customer service ripped off for over 600 dollars and couldn't get a straight answer just beat around the bush felt like I was dealing with a scam artist”

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Posted 1 month ago

“I placed the order and have my old shipping address on there soon as I noticed this two minutes later, I tried to contact True religion. To change my shipping address. They told me after the order was processed but they couldn’t do anything to help. My package was delivered to the wrong address and stolen. True religion has no one to talk to you on the phone. Their company is a big scam people make mistakes about shipping addresses all the time. When you’re ordering hundreds of dollars in clothing there should be a way to help out the consumer.”

Helpful Report

Posted 2 months ago

“I ordered a package on 04/26 ground shipping I was suppose to receive that package on 05/03 did not receive the package and customer service states it would be delivered on May 12th Customer Service Dept suck real bad.. 04/26 ordered alleged delivery day 05/12 🤦🏾‍♀️”

Helpful Report

Posted 2 months ago

“I purchased a hoodie and love it only have worn it a few times and noticed the front of it has a red material like velvet and its coming off. for the price paid for it I am very disappointed and did not expect this to happen for the price and quality of clothes. I would definitely be thinking twice about purchasing anything again from True Religion.”

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Posted 3 months ago

“Wish I would’ve read these comments before ordering! Horrible customer service! Never buying from them again!”

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Posted 4 months ago

“I ordered over $600 worth of items for my family for Christmas. On December 17th I received a notice that they were delivered by FedEx. The items will never delivered. I contacted True Religion they tell me to contact FedEx. I contacted FedEx and since I wasn't the sender I wasn't able to obtain any information. I went back to True Religion and explain to them what FedEx said. We are now in the middle of January trying to find out about my package. Finally I get a response, the only way to deal with true religion is through emails at their convenience, and they told me I had to make a police report in order for them to do anything. By this time it is too late to file a police report since it happened way before Christmas and we were now entering February. I love one star because it wouldn't let me put a review with no stars. I am still out over $600. I did not want a refund all I wanted was the items replaced. I do not have a lot of money and $600 is quite a bit for me to lose that's half my rent. I will not be buying True Religion ever again regardless of my children.”

Helpful Report

Posted 5 months ago

“To whom it may concern I am really upset because I spent over 800$ with you all an doing the Xmas holidays got most of my order but 2 outfits are missing totaling about $300 I can’t get in contact with no one to talk about the issue I would like to do business with you all’s again but this is so unprofessional FedEx is who delivered part of order”

Helpful Report

Posted 5 months ago

“Don’t order from True Religion they will rip you off. The clothes isn’t worth the money, the customer service is absolutely horrible and they don’t accept international returns. You have to cover the return yourself and you’ll never get your money back once item is returned. They claimed Bankruptcy twice cause it’s not a popular brand anymore and it’s over priced and not worth the cost.”

Helpful Report

Posted 5 months ago

“Their quality has gone WAY down in the past 3 years. I bought my husband a sweatshirt and after one wash and hang dry the stitching is coming lose. I asked for a replacement and was denied. For a company that made over 400 million in 2023 you'd think they'd remember it's due to the COMSUMER. After purchasing many pairs of jeans, shirts, hoodies and beanies I will never purchase from them again. There's a reason they're not open for google reviews. You'll get better quality and customer service from Target.”

Helpful Report

Posted 6 months ago

“Review for True Religion: 0 Stars I have never been more disappointed with a company’s customer service. We’ve been trying for days to get in touch with a live person, and it’s impossible. True Religion provided a number to text and an email to request a return label, but we haven’t received anything. Without a return label, we can’t even send the item back. It’s beyond frustrating that a company with such a big reputation and famous people promoting their brand would have such poor customer service. You’d think they’d care about their customers and work harder to keep their business afloat. Unfortunately, I’ll never order from this company again, and I wouldn’t recommend them to anyone. Absolutely zero stars. True Religion needs to step up their game.”

Helpful Report

Posted 6 months ago

“Don’t Buy!!!!!’ They Charged account Haven’t Communicated Since . No Shipping Tracking or Responding… Please Don’t Buy !!! Worst Online Retailer…..”

Helpful Report

Posted 6 months ago

“I orderd 2 pairs of pants only reveived 1 of 1 on my ticket that was shipped. Online has no one to speake with. Don't bye nothing on line”

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Posted 6 months ago

“Never buy from True Religion clothing company!! They have the worst communication and customer support. I've order five items from them and it shipped out but while it was shipping out it went all around the East coat when I'm here in California, they are horrible in emailing you back and terrible at everything with their services!! Don't buy from this company this is probably why they've went out of commission twice!!”

Helpful Report

Posted 6 months ago

“I purchased a varsity jacket online and they sent a hat instead…I’ve emailed customer service and STILL haven’t received any response…I’ve spent so much money with them for the holidays and this is the thanks I get…make sure you have money to just gamble with when making a purchase”

Helpful Report

Posted 6 months ago

“Terrible customer service. Do not buy any items. Nothing is true to size If you have to do a return you might not get a refund. It is almost impossible to reach customer service. The items are too expensive to not being able to reach customer service. When you finally get in contact with them they are no help.”

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Posted 6 months ago

“True religion online is the worst, i would never shop with you guys again”

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Posted 6 months ago

“True Religion, am so disappointed I brought so many outfits from them, but one of it was so big on me, so I returned it same day it was received, up till now since November I haven’t received my refund for $100”

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Posted 6 months ago

“They don't do returns past 30days even through the holidays. I would tell everyone to avoid purchasing through the holidays for presents. Specially since alot of items vary in size smaller or bigget.”

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Posted 6 months ago

“No communication and no confirmation. No one answered my phone call and no one answered my emails I sent. Poor service”

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Posted 6 months ago

True Religion is rated 1.3 based on 408 reviews