Trust Panda Reviews

4.9 Rating 682 Reviews
99 %
of reviewers recommend Trust Panda
4.9
Based on 682 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Trust Panda Reviews
Trust Panda 5 star review on 1st December 2023
Leonid S
Trust Panda 5 star review on 28th November 2023
Jazz C
Trust Panda 5 star review on 25th September 2023
Christopher O
Trust Panda 5 star review on 17th July 2023
Daniel E
Trust Panda 5 star review on 10th July 2023
RACHEL C
Trust Panda 5 star review on 18th May 2023
Peter D
Trust Panda 5 star review on 26th December 2022
Flavian T
16
Anonymous
Anonymous  // 01/01/2019
WOW delivery time and Service was amazing If only more companies cared about their customers like you do
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Posted 3 months ago
Fast and efficient shipping with safety and security in mind. Thanks, team!
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Posted 3 months ago
Ordering items from Trust Panda was easy once I had the link to their site. Got exactly what I needed locally which is fantastic and had a nice note from them to boot! I elected to pick my wares up from their shop - it was relatively easy to find but off the beaten track a bit. Pickup was easy, packaging and perk, were sublime, and the staff were friendly and efficient. My only advice to Trust Panda is to promote themselves a bit more - I found them via the Yubico website, so glad they did!
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Posted 3 months ago
Received the product with reasonable timeframe
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Posted 3 months ago
Great service and communication. Would buy from again and recommend to anyone thinking about it
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Posted 3 months ago
Fantastic customer service from the terrific Allan D, was having trouble online as when I tried to check out the system wouldn’t accept my address for delivery, when I sent though an email explaining, had very quick reply email from Allan saying my address could be delivered to and he kindly offered to send a link for an invoice and ordered the item for me, which worked beautifully. Wonderful communication and customer service, Ordered late on 21st Dec and item a soft toy panda for a birthday gift arrived yesterday 2nd Jan, pretty prompt for the holiday break. Many thanks to Allan and the trust panda team, for a great experience, and for helping me purchase a much sought after cute Lin Lin panda friend for a young panda fan Cheers Kimberley
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Posted 3 months ago
Efficient, fast courier and processing speeds
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Posted 3 months ago
Service was quick and professional.
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Posted 3 months ago
Whilst the purchase through Trust Panda was great, the postage provider they chose to use was unsatisfactory. Parcel was a week past delivery due date and when contacting Trust Panda, no response was received for several days and not until after I had chased the delivery down with the postage company.
Helpful Report
Posted 4 months ago
Hi Paul, We appreciate your feedback and at Trust Panda always work hard to improve our customer experience. For the benefit of others reading your review: 1. You selected Standard Postage during check out with an indicative shipping timeline of 5-16 days. 2. Your order was received and shipped on the same day - 24/11/2023 by your selected shipping option. 3. Australia Post attempted delivery on 07/12/2023 but was unable to gain access. This is within the estimated timeline for delivery during a peak shipping period for Australia Post. 4. You lodged an enquiry with Australia Post on 11/12/2023 before you made contact with us. 4. You contacted us on 12/12/2023 at 9:05am and we responded the same day with a reply at 6.03pm. 5. The package that was unable to be delivered was subsequently located and successfully delivered on 13/12/2023 which is typical as Australia Post normally locate these packages within 48 hours of an enquiry. Respectfully your comment about not receiving a response from us for several days is not correct and if you have recommendations for alternative postage providers in Australia that deliver to your region at a reasonable cost in a fast timeframe we'd be happy to hear them. If you would like to provide feedback on your Australia Post experience the best location is at https://auspost.com.au/about-us/corporate-information/complaints-compliments-and-feedback#form Allan @ Trust Panda
Posted 3 months ago
I urgently needed a Yubikey on short notice, and Trust Panda were fantastic! Many great models, all in stock and available for pick up in under an hour - a real life-saver! Every part of the transaction was super fast and easy, including the in-store collection. I also really appreciated that, unlike most other online tech stores which offer a collection service, they actually checked my ID - which is especially important for security token devices. Overall extremely happy with Trust Panda, and will definitely recommend them!
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Posted 4 months ago
Excellent communication and very professional service.
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Posted 4 months ago
Easy shopping process, item arrived very quickly and item in perfect condition.. and with a free trust panda pen!
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Posted 4 months ago
Fast processing and mail
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Posted 4 months ago
Ordering was easy and delivery quick, I haven't encountered any issues so far
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Posted 4 months ago
Well done. Easy and prompt delivery and order was easy to do. Thanks
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Posted 4 months ago
fast packing and despatch (usually next day if too late). Brilliant service and support.
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Posted 4 months ago
items arrived within a day
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Posted 4 months ago
Works well and easy to set up.
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Posted 4 months ago
Great fast and efficient delivery service.
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Posted 4 months ago
Delivered promptly !!
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Posted 4 months ago
Trust Panda is rated 4.9 based on 682 reviews