Trust Panda Reviews

4.9 Rating 682 Reviews
99 %
of reviewers recommend Trust Panda
4.9
Based on 682 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Trust Panda Reviews
Trust Panda 5 star review on 1st December 2023
Leonid S
Trust Panda 5 star review on 28th November 2023
Jazz C
Trust Panda 5 star review on 25th September 2023
Christopher O
Trust Panda 5 star review on 17th July 2023
Daniel E
Trust Panda 5 star review on 10th July 2023
RACHEL C
Trust Panda 5 star review on 18th May 2023
Peter D
Trust Panda 5 star review on 26th December 2022
Flavian T
16
Anonymous
Anonymous  // 01/01/2019
Received the product with reasonable timeframe
Helpful Report
Posted 3 months ago
Whilst the purchase through Trust Panda was great, the postage provider they chose to use was unsatisfactory. Parcel was a week past delivery due date and when contacting Trust Panda, no response was received for several days and not until after I had chased the delivery down with the postage company.
Helpful Report
Posted 3 months ago
Hi Paul, We appreciate your feedback and at Trust Panda always work hard to improve our customer experience. For the benefit of others reading your review: 1. You selected Standard Postage during check out with an indicative shipping timeline of 5-16 days. 2. Your order was received and shipped on the same day - 24/11/2023 by your selected shipping option. 3. Australia Post attempted delivery on 07/12/2023 but was unable to gain access. This is within the estimated timeline for delivery during a peak shipping period for Australia Post. 4. You lodged an enquiry with Australia Post on 11/12/2023 before you made contact with us. 4. You contacted us on 12/12/2023 at 9:05am and we responded the same day with a reply at 6.03pm. 5. The package that was unable to be delivered was subsequently located and successfully delivered on 13/12/2023 which is typical as Australia Post normally locate these packages within 48 hours of an enquiry. Respectfully your comment about not receiving a response from us for several days is not correct and if you have recommendations for alternative postage providers in Australia that deliver to your region at a reasonable cost in a fast timeframe we'd be happy to hear them. If you would like to provide feedback on your Australia Post experience the best location is at https://auspost.com.au/about-us/corporate-information/complaints-compliments-and-feedback#form Allan @ Trust Panda
Posted 3 months ago
The purchase (service, communication and delivery) went well however the pre-purchase part did not go so well when I attempted to use the chat bot to ask some simple questions with no answers..
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Posted 4 months ago
Easy online ordering process. Fast delivery on the option I chose. Packaging of item bought outstanding.
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Posted 9 months ago
Everything was a expected and the service was great.
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Posted 1 year ago
Ordered on Saturday and got ready to pick up on Monday morning at ~7am, very quick response.
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Posted 1 year ago
Webshop is easy to use and provided me with the information I needed to make an informed purchase. Delivery was received within a reasonable time frame and was packaged appropriately.
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Posted 1 year ago
I found your Yubico 5C Key to be easy to use, but the User Guide on setting up 1 time Password is not clear and I not comfortable trying to do it myself.
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Posted 1 year ago
Everything was fine. Documentation regarding yubikeys is a bit scarce, but that's not really trust pandas fault. Was a bit cheeky asking for $5 postage when I just dropped $270 on 3x yubikeys, but it is what it is. Postage was simple and quick though.
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Posted 1 year ago
We really appreciate you taking the time to share your feedback on our service. Based on customer feedback we took a decision to "unbundle" the cost of shipping from our product prices several years ago given this works out significantly cheaper for customers that purchase more than one item. Our shipping charges are set simply on a "cost recovery" basis and at the moment given recent carrier price increases and fuel surcharges that are in excess of 10% do not currently cover the shipping charges we incur for your order. We've noted and will continue to assess customer feedback on our approach. ~AD
Posted 1 year ago
The products are quality - the shipping is very costly.
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Posted 1 year ago
Reliable and quality service
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Posted 1 year ago
Quick delivery, but it would be great if it is free delivery.
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Posted 1 year ago
I'm thankful that Trust Panda exists to distribute Yubikey in Australia. They do a great job at that. Unfortunately, none of the other products are compelling or consumer-oriented. Do people buy $500 encrypted USB keys? Hardware-based encryption is cool, but c'mon.
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Posted 1 year ago
Arrived safely, read instructions and put our computers in overnight. Wife's relatives told us about. Hopefully will project us from scammers, been hit 6 times this year so far.
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Posted 1 year ago
Delivery of product is good with delivery on time.
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Posted 2 years ago
Good price and service.
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Posted 2 years ago
Delivery was fast but wasn't tacking one item being on backorder until only part of it arrived
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Posted 2 years ago
My interaction with Trust Panda has been positive.
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Posted 2 years ago
Very happy with Trust Panda. The order process was straight foward and I was impressed with the speed the order was fullfilled.
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Posted 2 years ago
Very quick delivery, item came as described. Support could be better, haven't heard back on my enquiry after a few days.
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Posted 2 years ago
Trust Panda is rated 4.9 based on 682 reviews