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Trust Panda Reviews

4.9 Rating 921 Reviews
99 %
of reviewers recommend Trust Panda
4.9
Based on 921 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Trust Panda Reviews
Trust Panda 5 star review on 8th May 2025
John A
Trust Panda 5 star review on 1st December 2023
Leonid S
Trust Panda 5 star review on 28th November 2023
Jazz C
Trust Panda 5 star review on 25th September 2023
Christopher O
Trust Panda 5 star review on 17th July 2023
Daniel E
Trust Panda 5 star review on 10th July 2023
RACHEL C
Trust Panda 5 star review on 18th May 2023
Peter D
17
Anonymous
Anonymous  // 01/01/2019
I would have given them 5🌟, but I find it very frustrating that I had to sign for it, when I have an Authority to Leave with Australia Post, as I work. It just so happened on this occasion I was home to sign for it. Apart from that, I got my order quite quickly and am happy with the quality.
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(North Ryde) - Posted 1 week ago
Fast service. Item arrived as described. Would use again. Cost was the only issue.
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(North Ryde) - Posted 3 weeks ago
Everything was all right with the purchase, but I think the delivery time could be a bit shorter.
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(North Ryde) - Posted 1 month ago
Amazing service very prompt and quick Friendly staff
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(North Ryde) - Posted 1 month ago
Trust Panda service was very good but, the delivery couries was delayed
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(North Ryde) - Posted 3 months ago
Got very quickly Thankyou
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(North Ryde) - Posted 6 months ago
Thank you
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(North Ryde) - Posted 7 months ago
Thank you for a great product of security.
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(North Ryde) - Posted 1 year ago
Easy ordering process and support staff were very helpful
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(North Ryde) - Posted 1 year ago
Very happy, prompt service. However my order in June 2024 was intending keys with 5.7 firmware but received 5.4 firmware keys again, so I was diappointed with that. Order #811906
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Posted 1 year ago
Very helpful - but I would have liked to have known the option for a FIPS USB-C NFC stick. I realised that my nano USB-C stick was FIPS and would be curious to know about the difference. As it stands, that one does not work with microsoft, but the one I bought with Trust Panda does.
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Posted 1 year ago
I thought that Trust Panda were very professional and made the purchase process very simple.
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Posted 1 year ago
Received the product with reasonable timeframe
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Posted 1 year ago
Whilst the purchase through Trust Panda was great, the postage provider they chose to use was unsatisfactory. Parcel was a week past delivery due date and when contacting Trust Panda, no response was received for several days and not until after I had chased the delivery down with the postage company.
Helpful Report
Posted 1 year ago
Hi Paul, We appreciate your feedback and at Trust Panda always work hard to improve our customer experience. For the benefit of others reading your review: 1. You selected Standard Postage during check out with an indicative shipping timeline of 5-16 days. 2. Your order was received and shipped on the same day - 24/11/2023 by your selected shipping option. 3. Australia Post attempted delivery on 07/12/2023 but was unable to gain access. This is within the estimated timeline for delivery during a peak shipping period for Australia Post. 4. You lodged an enquiry with Australia Post on 11/12/2023 before you made contact with us. 4. You contacted us on 12/12/2023 at 9:05am and we responded the same day with a reply at 6.03pm. 5. The package that was unable to be delivered was subsequently located and successfully delivered on 13/12/2023 which is typical as Australia Post normally locate these packages within 48 hours of an enquiry. Respectfully your comment about not receiving a response from us for several days is not correct and if you have recommendations for alternative postage providers in Australia that deliver to your region at a reasonable cost in a fast timeframe we'd be happy to hear them. If you would like to provide feedback on your Australia Post experience the best location is at https://auspost.com.au/about-us/corporate-information/complaints-compliments-and-feedback#form Allan @ Trust Panda
Posted 1 year ago
The purchase (service, communication and delivery) went well however the pre-purchase part did not go so well when I attempted to use the chat bot to ask some simple questions with no answers..
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Posted 1 year ago
Easy online ordering process. Fast delivery on the option I chose. Packaging of item bought outstanding.
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Posted 2 years ago
Everything was a expected and the service was great.
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Posted 2 years ago
Ordered on Saturday and got ready to pick up on Monday morning at ~7am, very quick response.
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Posted 2 years ago
Webshop is easy to use and provided me with the information I needed to make an informed purchase. Delivery was received within a reasonable time frame and was packaged appropriately.
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Posted 2 years ago
I found your Yubico 5C Key to be easy to use, but the User Guide on setting up 1 time Password is not clear and I not comfortable trying to do it myself.
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Posted 2 years ago
Trust Panda is rated 4.9 based on 921 reviews