TUI UK NewsRoom Reviews

“ Tui's NOT ALL INCLUSIVE as IMPLIED Booked ALL INCLUSIVE holiday in Rhodes, been to the same Hotel for 15 years as Half Board, brilliant Hotel, great staff, however this year I did ALL INCLUSIVE, it was far from ALL INCLUSIVE, complained to Tui on my return to UK, in my opinion basically appalling customer service, what was included in ALL INCLUSIVE was so minimal and fragmented we ended up having to pay for our meals and drinks every day, running into an unexpected cost of about £600, Tui refused to refund ALL INCLUSIVE charge, despite it not being used, I requested they forward my complaint to the office of the CEO, my request was not simply declined but REFUSED. ”

“ Booked tui holiday for June 2022 in paphos TUI website stated all restaurants open and nightly entertainment, 3 restaurants out of 5 were closed, was no entertainment whatsoever, complained whilst away and upon return, was sent a voucher for £450, was expecting a cheque, the.voucher had to be used towards a 2023 holiday, my wife found out she had cancer in February, major operation in April. ,still having treatment, could not go away this year. Provided TUI with proof and asked for voucher extension, terrible customer service, would not help at all, ”

“ Absolutely appalling customer service. Still waiting for a refund for a holiday they cancelled! Told lie after lie on 6 different calls. They do not know what they are doing or saying! Never book with Tui! ”