“Holiday was fantastic but the reason for the 2 stars is the hotel room looked nothing like their website and when I contacted them this was their response!!
The room shows it with a complete make over however the rooms we had were old and dated . This is a Tui problem not a hotel problem.
Tui had falsely advertised how these rooms look
Here at TUI, we're always keen to hear about our customers holiday experience, so thank you for contacting us with your complaint submitted on 26-06-2026. We've investigated and reviewed each of your individual complaint topics and have provided our comments below.
Accommodation & Destination/Inaccurate information/Brochure & Web/Photo
We’re sorry you feel that the photographs provided of your accommodation on our website and in our brochures are not a true representation of the hotel.
We provide as much information as possible on our accommodation and our imagery is there to give you an accurate representation of the hotel. We apologise that you felt that in this instance, this wasn’t the case.
Thank you for taking the time to write in to us, all feedback is appreciated and used to improve the service we offer going forward.
Thank you for contacting us.
The first photo is on tui website the 2nd is the actual room”
“I have just came back from kos greece .l went with tui holidays. I first booked the holiday to kos last year and paying off with tui and at no stage did the reseponist told me about the room tax of 140 euros you have to pay on arrival to your hotel. I was booked in to the blue lagoon resort hotel in kos . The resort I would not give 5 stars the resort is spread over a very large area and all theo you can get a electric cart which hold around 7 people .it a bit like the buses in Liverpool the only turn up when there feel like. They are lots of pools and plenty of loungers . Which is a plus .but now else the night life consists of two bars which a picked all the time and one were you watch the night time entertainment which finishes at 10.30pm then it's back to the two bars which shut around 11.45pm Other than that there is nothing else to do of a night unless you get a taxi to kos Town which costs 10 euros there and back and a beer ie mythos . Is 5.50 euros a pint . Rooms at the blue lagoon resort are a throu back to the 80,s in decor. This I my first and last experience of the blue lagoon resort is kos greece. And it as left me not ever wanting to go back any time soon . Please talk it from me do not book this holiday from tui book some were else ..”
