TUI UK NewsRoom Reviews

Name: TUI UK NewsRoom
Rating: 1.74

1.7 Rating 145 Reviews

18 %

of reviewers recommend TUI UK NewsRoom

Company Reviews

Questions

Metrics

1.7

Based on 145 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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TUI UK NewsRoom 1 star review on 12th August 2024

John W

TUI UK NewsRoom 1 star review on 16th December 2022

Your Mother's Kidney

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great resort . Great Holliday . Poor customer service after .!! Doesn’t seem to be any way to highlight an accident that happened on a waterslide at resort”

TUI UK NewsRoom 4 star review on 16th June 2025

Helpful Report

Posted 2 months ago

“We booked a holiday to Tenerife through TUi every part of the holiday was great the hotel we booked was fantastic the entertainment staff were brilliant they did not pressure you to join in the activities but we joined in and they made it so much fun and we got to meet some lovely people and had such a laugh it made our holiday memeorable.”

Helpful Report

Posted 6 years ago

“Booked an all inclusive holiday on-line and everything went smoothly. Flight times were changed slightly but were given small discount which we appreciated.”

Helpful Report

Posted 6 years ago

“Gave me what I had requested with minimum activity”

Helpful Report

Posted 7 years ago

“The three times we have sailed with Marella(Thomson) Cruises we have enjoyed good flights and organisation at our chosen embarkation destination. The ships we have travelled on have been the smaller ones of the fleet and we liked the "Majesty" for its good views and both it and the "Spirit" for the customer service and friendly staff. We have enjoyed good food and particularly enjoyed the itineraries from Corfu around the Mediterranean and from Dubrovnik around the Adriatic.”

Helpful Report

Posted 7 years ago

“Booking with them online saved me a lot of money. However it can prove very hard to follow up a complaint with them when you don't have a person ln a shop to go back to.”

Helpful Report

Posted 7 years ago

TUI UK NewsRoom is rated 1.7 based on 145 reviews