Turo Reviews

1.3 Rating 1,093 Reviews

6 %

of reviewers recommend Turo

Company Reviews

Questions

Metrics

1.3

Based on 1,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Turo resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 39% of reviewers feedback is Turo takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

78.72%

Industry Average

“ This was an amazing vehicle. Very friendly and responsive customer service too. ”

- Nubia

“ Turo as a company is absolutely incredible. They go above and beyond to help you in cases where your driver cancels last minute. I spoke with several different customer service reps and each one was amazing. Thank you, Turo Team! ”

- Moriah

“ Turo Customer Service, prices, returns & refunds are very professionally handled 👏 👌 👍 I would recommend this company for car rentals!!! It's 2 thumbs 👍 👍's up for me.. Thanks again Scott. ”

- Erica V King Smith

Turo Reviews

Customer Service - Good