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Turo Reviews

1.3 Rating 1,125 Reviews
6 %
of reviewers recommend Turo
1.3
Based on 1,125 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
Greater than 59%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Get Answers to Your Questions
Ask a question and get answers from people who are customers of Turo.
How do I contact Turo?
(22 hours ago)
You can contact Turo by Telephone, Email and Live Chat.
(22 hours ago)
79.09%
Industry Average
It was spacious, comfortable, and drove like a dream! The best part of the experience was the host’s exceptional customer service.
- Jay
My first time using Turo was very good! Although I will never rent from “Afaf” (White Nissan Rogue) again my experience with the company was good. I went over mileage which was no problem paying & I did end up taking care of but this lady submitted a bogus report that I smoked in the vehicle & I don’t even smoke! Nor did my 16 year old that was the only other passenger in the car! She even submitted the report & said she had evidence but never provided any evidence to the company or myself. I disputed the charges & I Thank Turo for fully investigating & having those charges removed. I hate that the recent tragedies have occurred while using vehicles operated through Turo because it’s actually a quick, convenient & reliable way of helping customers in need of reliable transportation! I will continue to use this service in the near future as well as refer family and friends!
- Brittany Hansley
Fastest customer service response of any company in existence. Host went out of his way to make sure I was happy. Smooth fast transactions, off course there will be unhappy people but just found out the happy ones usually give rating on the app itself but not on this site which I just came across.
- Al J