Turo Reviews

1.3 Rating 1,031 Reviews

6 %

of reviewers recommend Turo

Company Reviews

Questions

Metrics

1.3

Based on 1,031 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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How do I contact Turo?

Helpful Report

(22 hours ago)

You can contact Turo by Telephone, Email and Live Chat.

Helpful Report

(22 hours ago)

79.55%

Industry Average

“ Fastest customer service response of any company in existence. Host went out of his way to make sure I was happy. Smooth fast transactions, off course there will be unhappy people but just found out the happy ones usually give rating on the app itself but not on this site which I just came across. ”

- Al J

“ Costumer service is the reason why I'm giving 5 stars the agent was super nice and helpful rebooked me and covered additional fees. My first host was Evan's Mazda in Honolulu and he was rude and arrogant this was my first time and I had questions I have screen shot of his response to all my questions ”

- Anonymous

“ This was an amazing vehicle. Very friendly and responsive customer service too. ”

- Nubia

Turo Reviews

Customer Service - Good