Turo Reviews

1.3 Rating 1,125 Reviews

6 %

of reviewers recommend Turo

Company Reviews

Questions

Metrics

1.3

Based on 1,125 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does Turo take to deliver?

Helpful Report

(1 day ago)

Turo normally delivers next Day.

Helpful Report

(1 day ago)

56.25%

Industry Average

“ Once you add trip fee, basic insurance, sales tax, delivery charge the actual out of pocket cost becomes 150%. ”

- Anonymous

“ I initiated a rental in San Antonio Tx this past weekend. I wanted to pick up and drop off at the airport. My price went from $108.95 to $158.95 the extra $50 was a delivery fee. When I was informed of extra fee, I informed them to cancel the rental. I was then charged the extra fee. Now I am filing a claim with my credit company. I rented a car through AAA same days for $65.00 ”

- Juls

“ This delayed response contradicted the terms outlined in the original contract, which guaranteed delivery of the car PRIOR to my arrival. ”

- Anonymous

Turo Reviews

Delivery - Average