Turo Reviews

1.3 Rating 1,031 Reviews

6 %

of reviewers recommend Turo

Company Reviews

Questions

Metrics

1.3

Based on 1,031 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Turo deliver?

Helpful Report

(22 hours ago)

Turo delivers items by Own Driver.

Helpful Report

(22 hours ago)

53.85%

Industry Average

“ Turo and Dylan is Las Vegas are terrible. Don’t rent from then as they lie and change the amount you are charged and promise things and don’t delivery ”

- Anonymous

“ When we tried to contact them, all they stated was that we don't provide delivery. ”

- Anonymous

“ Once you add trip fee, basic insurance, sales tax, delivery charge the actual out of pocket cost becomes 150%. ”

- Anonymous

Turo Reviews

Delivery - Average