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TW Wholesale LTD Reviews

4.7 Rating 2,448 Reviews

92 %

of reviewers recommend TW Wholesale LTD

Company Reviews

Product Reviews

4.7

Based on 2,448 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About TW Wholesale LTD:

TW Wholesale supplies both trade and DIY customers with power and hand tools from our Swadlincote superstore in Derbyshire - across Derby, Nottingham, Leicester, Birmingham and the great Midlands.

TW is an official stockist for leading power tool brands including Bosch, DeWalt, Makita and Milwaukee. The store also has an impressive stocked range from hand tool manufacturers Stanley, NELA, Refina, Marshalltown, Teng and Ox Tools.

Visit Website

Phone:

01283 558 313

Email:

enquiries@twwholesale.co.uk

Location:

Unit 11, Cadley Hill Road, Swadlincote
DE11 9EU

TW Wholesale LTD 5 star review on 24th August 2020

TW Wholesale LTD 5 star review on 24th August 2020

TW Wholesale LTD 5 star review on 24th August 2020

TW Wholesale LTD 5 star review on 24th August 2020

TW Wholesale LTD 5 star review on 24th August 2020

TW Wholesale LTD 5 star review on 6th August 2020

TW Wholesale LTD 5 star review on 6th August 2020

10

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seems accurate as far as angles are concerned but the laser struggles to show in normal light on a floor. Seems ok on walls but struggles on the floor”

Posted 1 year ago

“Good product but took well over a week to be delivered”

Posted 1 year ago

“Fast delivery but sent wrong bag”

Posted 1 year ago

“Purchased 2 reels and 1 had damage to the hose connector. I still have to discuss this with TW. This issue is one from the main supplier Silverline.”

Posted 1 year ago

“TW had everything I required at a good price the products were all as stated. However the delivery system let them down. Delaying my project by over 2 weeks. (The delivery was only 2 days late but the knock on effect has mental I ran out of time to complete the project before returning to work).”

Posted 1 year ago

Hi Sean, Thank you for your review, we appreciate you taking the time to leave us some feedback about your experience. We're investigating with our supplier who delivered your product to try and identify the root cause of why it took so long for your order to arrive - it's frustrating when this happens, especially when it's out of our control. If you require anything else in the future, please get in touch prior to ordering as we would like to offer some bespoke discount as a gesture of goodwill for the hassle caused. Kind regards, Brenn Stafford eCommerce Manager

Posted 1 year ago

“Base is good, inside of it is also good. One big flaw is the plastic handle for pulling that bag doesn't seem steady as I am a handyman myself and do understand from such things. This tool bag I have returned!”

Posted 1 year ago

“Excellent price, prompt, no hassle, service and delivery. Item packaging damaged, also cosmetic damage on the item itself. Including wires exposed on the power cord. We have photos. Am yet to test it, sure it works fine.”

Posted 1 year ago

Hi, thanks for your review. Please return the item back to us and we'll happily get your order replaced or refunded. Please call us on 01283 558313 to organise your return and we'll be happy to help. Thanks, TW.

Posted 1 year ago

“seems to be a shortage of mortar stands at the time of writing this review, so prepared to pay a higher price . Quality product. Unfortunately it does not sit flat on the floor. Whether it was damaged in transit or it is a manufacturing fault I can't say. Packaging was extremely poor. Looked like it was wrapped in a rubbish sack. I called TW Wholesale and was put on hold for half hour before I hung up. Trying to resolve the matter . I will keep you informed.”

Posted 2 years ago

Hi William, Thanks for getting in touch and leaving a review. We have asked you to supply images of your spot board stand so we can send these to the Supplier for inspection and hopefully organise a replacement to be sent to you. I have personally spoken with the two members of staff that have been dealing with your spot board stand and they have assured me that you were not on hold for 30 minutes - that would and has never happened at TW Wholesale. Please send the images of your faulty spot board stand to info@twwholesale.co.uk and we'll be happy to get this rectified for you. Thanks, TW

Posted 2 years ago

“Fantastic product but as a regular customer delivery is expensive”

Posted 2 years ago

“Radio delivered promptly, but failed within a week. Rather than replace, TW sent me to Bosch Professional for a warranty claim. Bosch were efficient in picking the machine up and saying a replacement would be with me in 3-5 days. A week later, Bosch tell me they are now waiting on stock so I have no idea when a replacement is coming. Next time I’ll probably go to a dealer with a better returns policy. :-(”

Posted 2 years ago

“Item was in good condition, however, it didn’t come within the 1-3 days as stated on the website and that was the only reason why I ordered from TW because I needed this tool quickly, I and because it was delivered late the item was no longer needed because I ended up having to buy a trowel elsewhere.”

Posted 2 years ago

Hi Jennifer, Thank you for leaving your review. We've investigated your particular order can see that it was unfortunately delayed within a courier depot due to storm weather impacting most of the United Kingdom throughout the weekend. We're certain that if the storm didn't exist then you would have received your order within the expected 1-3 working day time frame. Apologies we didn't meet your expected shopping experience this time, however, we hope to see you shop with us again so we can provide our usual service that many of our customers are happy with. Kind regards, TW

Posted 2 years ago

“Still waiting for item to arrive”

Posted 2 years ago

Hi Sarah, Thank you for your review and apologies your order hasn't arrived as expected. We have checked the tracking on your order and can see that it was incorrectly passed to a different delivery depot than expected. That being said, we're confident this will be rectified very soon and your order will arrive shortly. If you have any further questions about your order or if it doesn't arrive this week, please get in touch with us via 01283 558313 and we'll be happy to help. Thanks, TW

Posted 2 years ago

“I still haven't received my order”

Posted 2 years ago

Hi Ryan, Thank you for taking the time to leave us a review. We have sent you an email to give you an update on your shipment. Apologies for the inconvenience caused. Regards, TW

Posted 2 years ago

“I'm still waiting for it 2 days after you said it would arrive”

Posted 2 years ago

Hi Jason, Thanks for the review. Sorry to see you haven't received your order yet, it appears it was delayed at a depot for a couple of days. Fortunately, as of this morning, it's been marked as entering your local hub and should be with you relatively soon. That being said, we know this isn't good enough and can only apologise for the inconvenience this has caused. Please get in touch with us before your next order as we'd like to provide you with a discount code to receive 10% off your next order of hand tools. Cheers, TW Tool Superstore

Posted 2 years ago

“My product still hasn’t been delivered”

Posted 2 years ago

Hi Connor, Thanks for leaving your review - sorry to see your order hasn't arrived. I've checked your consignment number and spoken with our courier and it appears your order was misrouted to another depot. Fortunately, it has been located and should be delivered to you tomorrow. Any issues please get in touch. Apologies for the inconvenience caused. Thanks, TW.

Posted 2 years ago

“Good size but very cheaply made but what can you expect for £1:80. Not sure weld will stand up to rigours of use as blade very thin. Each one differently welded. Bought three as they disappear into other tool boxes. Hopefully one will be good. Handles good and seem well fixed. Ok for DIY use.”

Posted 2 years ago

“Not received yet, been waiting a week for it to come.”

Posted 2 years ago

Hi Richard, Thanks for the feedback. Apologies for the delay here, it seems your order has been delayed in our courier network. I have been in touch with our carrier and we're told it should be delivered to you soon. You should have received a tracking number with details of your delivery - feel free to use this to keep an eye on when you can expect your parcel. If you haven't received it by the end of the week, please get in touch and we'll investigate this further. Apologies for the inconvenience caused. Thanks,

Posted 2 years ago

“Item was delivered quickly and well packaged.”

Posted 3 years ago

“Not happy !!!!!!”

Posted 3 years ago

“Still not received it”

Posted 3 years ago

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TW Wholesale LTD is rated 4.7 based on 2,448 reviews